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Need to see how many points that agent scored for an evaluation

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  • 1.  Need to see how many points that agent scored for an evaluation

    Posted 08-17-2023 06:12
    No replies, thread closed.

    Hi team,

    We created our own evaluation form by giving points for each question. After the form is published and when we try to do preview form and select some question, we can see scores are calculated in percentage right below inside a box. But we would like to see out of whole points, how many points agents got during the evaluation. Let say like, for two question, we have given 5 points each and the total point here is 10. So we need a view of how many points that agent got out of 10 points.


    #QualityManagement

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    Magudeeswaran N
    Patelco Credit Union
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  • 2.  RE: Need to see how many points that agent scored for an evaluation

    Posted 08-20-2023 18:34
    No replies, thread closed.

    You definitely can't see the points in the product today but the points are in the data lake and can be extracted.  I added an idea for this and you should add use cases and importance of this for your business.  include total points along with | Genesys Cloud Ideas Portal (aha.io)



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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