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  • 1.  Need to transfer from one Flow to another Flow, by its call routing number

    Posted 10-07-2019 15:19
    No replies, thread closed.
    Our customer is asking to have only one 0800 (same as 1-800 free numbers in USA) for two different services corresponding to one of their customers. These two services must have different schedules

    For that, I've been trying to configure one IVR (the 0800 number will be routed here) where we offer a simple menu with two options: 1 for the Service #1 and 2, for the Service #2​​. No schedule configured here.

    Then in each of these two Tasks inside this menu option 1 will be transfering to an internal number i.e.:9001 (4 digit number) which has been managed to be a fictive number in the format (+541179990001) to call the IVR corresponding to Service #1, and another fictive number i.e.:9001 (4 digit number) which has been managed to be a fictive number in the format (+541179990002) to call the IVR corresponding to Service #2.

    These two additional IVRs have the corresponding schedule associated in their Call Routing section.

    But, unfortunately when I configure the "Transfer to a number" anc allocate the number 9001 or 9002, the transfer is not arriving to these two IVRs corresponding to Services #1 and Services #2 (although these IVRs can be called internally without problems).

    How can I get this call transfer working as expected to another IVR flow, taking into account the schedule associated to the second and third IVRs (for Service #1 and Service #2)?

    Any help, comment and suggestion is welcome.

    Thanks

    Regards



    ​​​​​
    #Routing(ACD/IVR)

    ------------------------------
    Jorge Negri
    ------------------------------


  • 2.  RE: Need to transfer from one Flow to another Flow, by its call routing number

    Posted 10-07-2019 18:27
    No replies, thread closed.
    To process schedule checks, you need to go through a DID. 

    Do you have two spare DID's? 
    You could have the main tasks transfer calls "externally" to another set of DID's, which then have different schedules and their own flows for processing.

    e.g. 0800 > Main DID > Menu > Dial Option 1 > Task > Transfer to Number (Spare DID) > Schedules > Task > Transfer to ACD

    ------------------------------
    Will Bellerby
    Pyrios NZ Ltd
    ------------------------------

    Original Message


  • 3.  RE: Need to transfer from one Flow to another Flow, by its call routing number

    Posted 10-07-2019 20:09
    No replies, thread closed.
    Thanks!

    I was finally able to configure it after several tests and different configurations were applied to the flow.

    Regards


    ------------------------------
    Jorge Negri
    ------------------------------

    Original Message


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