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  • 1.  Needing Transfer Email that was already Transfer

    Posted 02-28-2024 15:53
    No replies, thread closed.

    We had an email to come into a queue and was able to transfer to another queue but found out that it was actually transferred to the wrong queue and unable to transfer this interaction out of that queue.  How to get this interaction to the correct queue?

    Joy


    #Unsure/Other

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    Joy Shewmake
    Workwear Outfitters, LLC
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  • 2.  RE: Needing Transfer Email that was already Transfer
    Best Answer

    Posted 02-28-2024 16:12
    No replies, thread closed.

    Hi Joy, you need to use API Genesys Cloud: https://developer.dev-genesys.cloud/devapps/api-explorer#post-api-v2-conversations-emails--conversationId--participants--participantId--replace.

    Att,



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    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
    ------------------------------

    Original Message


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