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  • 1.  Network Readiness Assessment Tool via Zscaler

    Posted 01-31-2023 17:18
    We've been having a few network issues, delay in agent script showing up for agents, agents who are on auto answer having full alert duration and going not responding, not hearing any beep at all before customer connects etc.

    We are wanting to run the Readiness Assessment Tool to see if it turns anything up. However I am told that the tool uses port 8080 and Zscaler blocks this as its a non-standard port. 

    Which doesn't ring right with me, surely a bypass/forward can be put in place. 

    So does anyone have any experience with running the Readiness Assessment Tool in an environment with Zscaler or similar product, and what needed to happen to get that to work?

    Anton Vroon

  • 2.  RE: Network Readiness Assessment Tool via Zscaler

    Posted 04-28-2023 01:41

    Did you find a solution?

    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant

  • 3.  RE: Network Readiness Assessment Tool via Zscaler

    Posted 04-30-2023 16:05

    Thanks for checking in @George Ganahl 

    Well partially. End result is apparently the Zscaler licenses which would be prohibitively expensive to allow port 8080, rather than a capability issue. So basically we are just without until we can get around that.

    Anton Vroon

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