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  • 1.  New Beyond Webinar on Supervisor AI Features

    Posted 02-27-2025 08:04
    No replies, thread closed.

    Beyond is excited to announce a new recorded webinar on the Supervisor AI/Copilot Features. 

    This webinar recording introduces you to the new Genesys Cloud WEM Supervisor AI Features, also known as Copilot. It speaks about the latest advancements, focusing on AI-driven features in Speech and Text Analytics (STA), and Quality Management (QM). It explains the structure of the text analytics system, the significant updates in speech and text analytics, and the configuration and use of AI insights in the organization. It also discusses the structure of the quality management system, the features of the evaluation assistance and AI scoring, and the key takeaways from the session.

    Interested in Learning more?  Comment on this tread and an expert will get back to you or, visit the Beyond Website for details. For any questions, please contact beyond@genesys.com.


    #QualityManagement
    #SpeechandTextAnalytics

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    Melissa Talamonti-Clark
    Product Manager, Genesys Beyond
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  • 2.  RE: New Beyond Webinar on Supervisor AI Features

    Posted 02-27-2025 16:19
    No replies, thread closed.

    Hi Melissa, when these things come out - as you'll see on another similar thread - it's very confusing which learning subscription they're available under.    Is this one only available in the PAID learning subscription? 



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    Vaun McCarthy
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  • 3.  RE: New Beyond Webinar on Supervisor AI Features

    Posted 02-28-2025 10:45
    No replies, thread closed.

    Hello,

    I too agree, sometimes we are not aware of which subscription they're available on. 



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    Robert Gacula, Manager, Workforce Management Team
    American Specialty Health
    RobertG@ASHN.com CA, San Diego.
    ------------------------------

    Original Message


  • 4.  RE: New Beyond Webinar on Supervisor AI Features

    Posted 02-28-2025 12:44
    No replies, thread closed.

    Hi Vaun, thank you for the feedback. Yes, this webinar is only available with a paid Beyond learning subscription. To lessen confusion moving forward, I can include that in the posts. 



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    Melissa Talamonti-Clark
    Product Manager, Genesys Beyond
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    Original Message


  • 5.  RE: New Beyond Webinar on Supervisor AI Features

    Posted 02-28-2025 13:47
    No replies, thread closed.

    Thanks Melissa, that's pretty disappointing.  When looking to have companies/customers adopt things like this, being able to present them with these types of things is invaluable.  I'm not sure why you'd "hide" them behind that paywall.  Wouldn't having them available more openly help to bring these features more in front of the people we want to use them?



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    Vaun McCarthy
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    Original Message


  • 6.  RE: New Beyond Webinar on Supervisor AI Features

    Posted 02-28-2025 15:05
    No replies, thread closed.

    I would agree with Vaun, these new webinars should be made available to all with no monetary price attached. 



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    Robert Gacula, Manager, Workforce Management Team
    American Specialty Health
    RobertG@ASHN.com CA, San Diego.
    ------------------------------

    Original Message


  • 7.  RE: New Beyond Webinar on Supervisor AI Features

    Posted 03-04-2025 16:50
    No replies, thread closed.

    I couldn't agree more. Thanks for voicing this Vaun. 



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    Andrea Rushfeldt
    Resource Enablement Advisor
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    Original Message


  • 8.  RE: New Beyond Webinar on Supervisor AI Features

    Posted 03-04-2025 20:14
    No replies, thread closed.

    Amen.

    There have been a number of webinars hosted by Beyond, which I would have loved to see, but here in NZ, these are at 3 or 4am which I'm sorry is just too early, and then they get whisked away behind a paywall. A Paywall which a big part of the value is access to live instructor lead sessions, but again being in NZ those are all, even the ones hosted closest to us, at unrealistic times. So since we are a customer not a partner, any sort of business case for the large annual cost is just not going to fly. For multiple places I have worked at, 1 Beyond subscription is greater than the training budget for everyone else in a department combined. It just isn't feasible.

    Really wish all webinars would go on the Know.Genesys site under the webinars/events there. I would even settle if it was for a limited time, though preference would be just to make them publicly available. 



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    Anton Vroon
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    Original Message


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