Hi Stephanie,
Thanks for confirming if the number is already configured via DID and call routing, a few other things you could check:
- Number format- ensure you're dialling it in the correct format (e.g. including country code if required)
- Number availability- in DEV environments, the number may be configured but not actually provisioned for inbound calls
- Call route matching- even if configured, it might be worth double-checking that the route pattern exactly matches the number being dialled
If everything looks correct, hopefully someone else in the community can help further
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Phaneendra
Technical Solutions Consultant
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Original Message:
Sent: 03-23-2026 14:44
From: Stephanie Moore
Subject: New Call Flow
Hello,
I have configured the number to the call flow through the DID and call route.
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Stephanie Moore
Patient Accounts Representative, Legal Correspondent
Original Message:
Sent: 03-23-2026 14:39
From: Phaneendra Avatapalli
Subject: New Call Flow
Hi Stephanie,
From my understanding, the flow isn't attached to a number yet, so Genesys doesn't know how to route your dialed number to the Architect flow.
To fix this, you could check the following:
- Assign the Flow to a Number
Go to Admin → Telephony → DID Numbers (or Extensions) and assign your new call flow to a number.
You might find this helpful:
https://help.genesys.cloud/articles/did-numbers/ - Verify the Number You're Dialling
Double-check that the number you are dialling is correctly configured and assigned in your org.
Hope this helps.
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Phaneendra
Technical Solutions Consultant
Original Message:
Sent: 03-23-2026 13:58
From: Stephanie Moore
Subject: New Call Flow
I have built a new call flow in our DEV environment. When I go to test the new call flow, I get an error message stating invalid number. What am I missing to complete this?
#ArchitectandDesign
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Stephanie Moore
Patient Accounts Representative, Legal Correspondent
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