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I have built a new call flow in our DEV environment. When I go to test the new call flow, I get an error message stating invalid number. What am I missing to complete this? 

Hi Stephanie,

From my understanding, the flow isn't attached to a number yet, so Genesys doesn't know how to route your dialed number to the Architect flow.

To fix this, you could check the following:

1. Assign the Flow to a Number
   Go to Admin → Telephony → DID Numbers (or Extensions) and assign your new call flow to a number.
   You might find this helpful:
   https://help.genesys.cloud/articles/did-numbers/
2. Verify the Number You're Dialling
   Double-check that the number you are dialling is correctly configured and assigned in your org.  

Hope this helps.

I have built a new call flow in our DEV environment. When I go to test the new call flow, I get an error message stating invalid number. What am I missing to complete this? 

Hello,

I have configured the number to the call flow through the DID and call route. 

Hi Stephanie,

From my understanding, the flow isn't attached to a number yet, so Genesys doesn't know how to route your dialed number to the Architect flow.

To fix this, you could check the following:

1. Assign the Flow to a Number
   Go to Admin → Telephony → DID Numbers (or Extensions) and assign your new call flow to a number.
   You might find this helpful:
   https://help.genesys.cloud/articles/did-numbers/
2. Verify the Number You're Dialling
   Double-check that the number you are dialling is correctly configured and assigned in your org.  

Hope this helps.

I have built a new call flow in our DEV environment. When I go to test the new call flow, I get an error message stating invalid number. What am I missing to complete this? 

I have built a new call flow in our DEV environment. When I go to test the new call flow, I get an error message stating invalid number. What am I missing to complete this? 

Hi 

The carrier/trunk setup can definitely cause this type of issue. A couple things to check:

Flow published - Make sure you actually clicked "Publish" in Architect, not just saved it. If there's no version number showing, that's your issue.

Trunk active - Go to Admin > Telephony > Trunks and make sure it's set to "In-Service" and actually online.

Number provisioned - In DEV environments especially, the number might be configured in Genesys but not actually live from the carrier side yet.

Quick wins:

• Verify your permissions aren't blocking it
• Make sure no schedules or emergency routing are getting in the way

I have built a new call flow in our DEV environment. When I go to test the new call flow, I get an error message stating invalid number. What am I missing to complete this?