Certification and Training

Genesys Beyond is excited to announce the release of the following certification exam:
Genesys Cloud: AI – Digital Bots & Knowledge Certification
 
The Genesys Cloud: AI – Digital Bots & Knowledge certification tests students on the following self-service subjects with a focus on AI features – Genesys Digital Bot Flows setup, configuration, and usage, as well as the Genesys knowledge management solution - Knowledge Workbench. This exam will validate an individual's Genesys Cloud AI platform expertise and is intended for Business Users and System Administrators responsible for these self-service solutions.

This certification tests you on the following Genesys Beyond courses:

• Genesys Cloud CX: AI/Bots – Fundamentals
• Genesys Cloud CX: AI/Bots – Knowledge Workbench
• Genesys Cloud CX: AI/Bots – Knowledge Workbench – Knowledge Optimizer
• Genesys Cloud CX: AI/Bots – Knowledge Workbench – Knowledge Portal
• Genesys Cloud CX: AI/Bots – Intent Miner
• Genesys Cloud CX: AI/Bots – Digital Bot Flow Actions and Tasks
• Genesys Cloud CX: AI/Bots – Build a Digital Bot for Inbound Message Flows
• Genesys Cloud: AI/Bots – Bot Insights and Optimizations
• Genesys Cloud: AI/Bots – Use Knowledge Workbench with Bots

For more information on how you can take Genesys Beyond Certifications, see our Certification Guide here.

Are there any other topics or features you'd like to get certified on? Let us know which ones interest you most!