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New Course Now Live! Knowledge Fabric eLearning

  • 1.  New Course Now Live! Knowledge Fabric eLearning

    Posted 06-04-2026 05:20

    Hi All! 👋 

    The Genesys Education team is excited to announce the release of a new course: Knowledge Fabric Configuration and AI Integration ðŸš€ 

    As organizations look to unlock the full value of their enterprise knowledge, this course will help you learn how to configure and optimize Knowledge Fabric to power AI-generated answers across Genesys Cloud. 

    🔹 Knowledge Fabric Configuration and AI Integration 

    In this course, you'll learn how to: 

    ✅ Connect enterprise content sources, including SharePoint 
    ✅ Configure search and AI-generated answer behavior 
    ✅ Enable contextual search for more relevant responses 
    ✅ Integrate Knowledge Fabric with Agent Copilot and Virtual Agent 
    ✅ Validate configurations using Testbench 
    ✅ Apply governance best practices to improve answer quality 

    You'll also learn the differences between Knowledge Fabric and Knowledge Workbench, and when to use each in AI-driven deployments. 

    Designed for System Admins and Business Users, this course provides practical skills to deliver trusted, contextual AI-powered experiences. 

    What aspect of Knowledge Fabric are you most interested in exploring? Let us know below 👇 

    Get started today in Genesys Education, and contact education@genesys.com with any questions. 

    #Training #KnowledgeFabric #AI  


    #Training

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    Ronan Conneely
    Genesys Education Product Manager
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  • 2.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 06-04-2026 05:46

    Ronan Conneely This is a great addition to the learning catalog. Thank you to the Education team for putting this together.

    Looking forward to taking the course.



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    Phaneendra
    Technical Solutions Consultant
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  • 3.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 06-04-2026 05:54

    Hi Ronan

    Thank you for sharing.

    Regards



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    Stephan Taljaard
    EMBEDIT s.r.o
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  • 4.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 06-04-2026 18:11

    This is great news! 

    Knowledge Fabric is definitely one of the areas I want to understand better!



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    Fabíola Freitas
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  • 5.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 06-10-2026 13:18

    Hi!

    Thank you for sharing.



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    Edgar Dreger
    Senior Genesys Analyst
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  • 6.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 06-11-2026 06:01

    Hi,

    thanks for sharing!



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    Lineu Romão
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  • 7.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 06-11-2026 09:43

    Hi Ronan, how are you?


    Thank you for sharing!!



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    Juliano Fernandes Mendes Pimentel De Paiva
    Genesys Analyst
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  • 8.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 06-11-2026 22:26
    Great news! 
     
    This is definitely going to my learning list.


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    Fabíola Freitas
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  • 9.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 06-13-2026 16:02

    I thought the course well written and delivered briskly. Good job team.



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    Stephen Grooms
    Technical Account Manager
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  • 10.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 06-16-2026 09:12

    Good course and thanks for sharing!



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    Francis Guo
    NA
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  • 11.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 06-16-2026 11:37

    Hello, @Ronan Conneely! 

    That's great! Thanks for sharing.



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    Arthur Pereira Reinoldes
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  • 12.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 06-16-2026 12:23

    Hello, @Ronan Conneely

    That's great! Thanks for sharing.



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    Raphael Poliesi
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  • 13.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 06-18-2026 07:18

    This is good news. I'm just getting started with Virtual Agents and knowledge Fabrics 😃



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    Kevin Roddis
    Engineer
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  • 14.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 07-01-2026 16:57

    This is a great addition to the Genesys Education catalog.

    Knowledge Fabric is becoming increasingly important as organizations look to make enterprise content more usable across Agent Copilot, Virtual Agent, and AI-powered customer experiences. I'm especially interested in the practical side of connecting sources like SharePoint, configuring answer behavior, validating responses through Testbench, and applying governance so the AI-generated answers stay accurate and trusted.

    The comparison between Knowledge Fabric and Knowledge Workbench is also valuable, since many teams are still trying to understand when to use each within a broader AI deployment strategy.

    Looking forward to checking this out.



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    Jonathan Nolan
    President, Dunamis Consulting Inc (DCX)
    jonathan.nolan@getdunamis.com
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  • 15.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 07-02-2026 08:23

    Great to hear Jonathan.

    Let us know how you find the course :) 



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    Ronan Conneely
    Genesys Education Product Manager
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    Original Message


  • 16.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 07-02-2026 04:32

    Thanks for sharing.
    But got no access :(



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    Ashiesh Sharma
    GCX- GCP, ARC, SCR, QM
    Producer | Conductor | Composer
    BT plc
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  • 17.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 07-02-2026 08:26

    Hi Ashiesh,

    You will need an active Education subscription to access this webinar. If you do have an active subscription, please reach out to the4 team at education@genesys.com and they will be able to investigate this for you :)



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    Ronan Conneely
    Genesys Education Product Manager
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    Original Message


  • 18.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 07-02-2026 07:38

    Great material!



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    Dimitris Lysikatos
    Senior Technical Account Manager
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  • 19.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 07-06-2026 02:47

    This is an awesome course to learn about connecting sharepoint KB with Genesys using knowledge fabric source and fetching the intended articles directly. Very much beneficial in contact center now a days. Good learning content. Thank you once again for this amazing learning experience Team Genesys.



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    Piyush Banka
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