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New Course Now Live! Knowledge Fabric eLearning

  • 1.  New Course Now Live! Knowledge Fabric eLearning

    Posted 06-04-2026 05:20

    Hi All! 👋 

    The Genesys Education team is excited to announce the release of a new course: Knowledge Fabric Configuration and AI Integration ðŸš€ 

    As organizations look to unlock the full value of their enterprise knowledge, this course will help you learn how to configure and optimize Knowledge Fabric to power AI-generated answers across Genesys Cloud. 

    🔹 Knowledge Fabric Configuration and AI Integration 

    In this course, you'll learn how to: 

    ✅ Connect enterprise content sources, including SharePoint 
    ✅ Configure search and AI-generated answer behavior 
    ✅ Enable contextual search for more relevant responses 
    ✅ Integrate Knowledge Fabric with Agent Copilot and Virtual Agent 
    ✅ Validate configurations using Testbench 
    ✅ Apply governance best practices to improve answer quality 

    You'll also learn the differences between Knowledge Fabric and Knowledge Workbench, and when to use each in AI-driven deployments. 

    Designed for System Admins and Business Users, this course provides practical skills to deliver trusted, contextual AI-powered experiences. 

    What aspect of Knowledge Fabric are you most interested in exploring? Let us know below 👇 

    Get started today in Genesys Education, and contact education@genesys.com with any questions. 

    #Training #KnowledgeFabric #AI  


    #Training

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    Ronan Conneely
    Genesys Education Product Manager
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  • 2.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 06-04-2026 05:46

    Ronan Conneely This is a great addition to the learning catalog. Thank you to the Education team for putting this together.

    Looking forward to taking the course.



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    Phaneendra
    Technical Solutions Consultant
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  • 3.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 06-04-2026 05:54

    Hi Ronan

    Thank you for sharing.

    Regards



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    Stephan Taljaard
    EMBEDIT s.r.o
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  • 4.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 06-04-2026 18:11

    This is great news! 

    Knowledge Fabric is definitely one of the areas I want to understand better!



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    Fabíola Freitas
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  • 5.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 06-10-2026 13:18

    Hi!

    Thank you for sharing.



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    Edgar Dreger
    Senior Genesys Analyst
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  • 6.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 06-11-2026 06:01

    Hi,

    thanks for sharing!



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    Lineu Romão
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  • 7.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 06-11-2026 09:43

    Hi Ronan, how are you?


    Thank you for sharing!!



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    Juliano Fernandes Mendes Pimentel De Paiva
    Genesys Analyst
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  • 8.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 06-11-2026 22:26
    Great news! 
     
    This is definitely going to my learning list.


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    Fabíola Freitas
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  • 9.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 30 days ago

    I thought the course well written and delivered briskly. Good job team.



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    Stephen Grooms
    Technical Account Manager
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  • 10.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 28 days ago

    Good course and thanks for sharing!



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    Francis Guo
    NA
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  • 11.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 28 days ago

    Hello, @Ronan Conneely! 

    That's great! Thanks for sharing.



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    Arthur Pereira Reinoldes
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  • 12.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 28 days ago

    Hello, @Ronan Conneely

    That's great! Thanks for sharing.



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    Raphael Poliesi
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  • 13.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 26 days ago

    This is good news. I'm just getting started with Virtual Agents and knowledge Fabrics 😃



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    Kevin Roddis
    Engineer
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  • 14.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 12 days ago

    This is a great addition to the Genesys Education catalog.

    Knowledge Fabric is becoming increasingly important as organizations look to make enterprise content more usable across Agent Copilot, Virtual Agent, and AI-powered customer experiences. I'm especially interested in the practical side of connecting sources like SharePoint, configuring answer behavior, validating responses through Testbench, and applying governance so the AI-generated answers stay accurate and trusted.

    The comparison between Knowledge Fabric and Knowledge Workbench is also valuable, since many teams are still trying to understand when to use each within a broader AI deployment strategy.

    Looking forward to checking this out.



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    Jonathan Nolan
    President, Dunamis Consulting Inc (DCX)
    jonathan.nolan@getdunamis.com
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  • 15.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 12 days ago

    Great to hear Jonathan.

    Let us know how you find the course :) 



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    Ronan Conneely
    Genesys Education Product Manager
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    Original Message


  • 16.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 12 days ago

    Thanks for sharing.
    But got no access :(



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    Ashiesh Sharma
    GCX- GCP, ARC, SCR, QM
    Producer | Conductor | Composer
    BT plc
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  • 17.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 12 days ago

    Hi Ashiesh,

    You will need an active Education subscription to access this webinar. If you do have an active subscription, please reach out to the4 team at education@genesys.com and they will be able to investigate this for you :)



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    Ronan Conneely
    Genesys Education Product Manager
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    Original Message


  • 18.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 12 days ago

    Great material!



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    Dimitris Lysikatos
    Senior Technical Account Manager
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  • 19.  RE: New Course Now Live! Knowledge Fabric eLearning

    Posted 8 days ago

    This is an awesome course to learn about connecting sharepoint KB with Genesys using knowledge fabric source and fetching the intended articles directly. Very much beneficial in contact center now a days. Good learning content. Thank you once again for this amazing learning experience Team Genesys.



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    Piyush Banka
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