Certification and Training

Hi All! 👋 

The Genesys Education team is excited to announce the release of a new course: Knowledge Fabric Configuration and AI Integration 🚀 

As organizations look to unlock the full value of their enterprise knowledge, this course will help you learn how to configure and optimize Knowledge Fabric to power AI-generated answers across Genesys Cloud. 

🔹 Knowledge Fabric Configuration and AI Integration 

In this course, you'll learn how to: 

✅ Connect enterprise content sources, including SharePoint 
✅ Configure search and AI-generated answer behavior 
✅ Enable contextual search for more relevant responses 
✅ Integrate Knowledge Fabric with Agent Copilot and Virtual Agent 
✅ Validate configurations using Testbench 
✅ Apply governance best practices to improve answer quality 

You'll also learn the differences between Knowledge Fabric and Knowledge Workbench, and when to use each in AI-driven deployments. 

Designed for System Admins and Business Users, this course provides practical skills to deliver trusted, contextual AI-powered experiences. 

What aspect of Knowledge Fabric are you most interested in exploring? Let us know below 👇 

Get started today in Genesys Education, and contact education@genesys.com with any questions. 

#Training #KnowledgeFabric #AI