Hello community members
In Workforce Management, Activity Codes have always used system-assigned colors with no way to change them. For organisations managing dozens or even hundreds of Activity Codes, this makes it harder for Schedulers to visually scan a schedule at a glance - and harder for Agents to instantly understand how their time is allocated.
We're excited to introduce Activity Code Color Customization, giving Administrators the ability to assign custom colors to Activity Codes so that schedules are clearer and easier to interpret across your organisation. This feature is rolling out throughout this week and will be fully deployed by Friday.
What's new?
With Activity Code Color Customization, Administrators can:
- Set a custom background color for any Activity Code at the Business Unit level using a color picker, or by entering a hex value directly.
- Edit colors individually from the Activity Codes list view or in bulk - updating up to 250 Activity Codes at once.
- Use Match Another Activity Code to quickly apply the same color as an existing Activity Code, including its text color settings.
- Override text color (light or dark) or let the system automatically select the most accessible option based on your chosen background.
- Reset any Activity Code back to its system default at any time via a Use System Default toggle.
- Preview how an Activity Code will look across multiple schedule states - default, selected, unsaved, Team View, and more - before saving.
Custom colors apply retroactively across all schedule-related views, including the Schedule Editor, Agent Schedule View, Work Plans, Adherence View, MU Team Viewer, Schedule Bidding, and Shrinkage reporting.
We've also introduced a checkmark icon on selected Activity Codes in the Schedule Editor, making it easier to identify which Activity Code is currently selected - particularly useful when similar colors are in use.
Check out the video below to see Activity Code Color Customization in action before diving into the details.
Why you'll find this useful
Schedules in large contact centres can be visually dense. When multiple Activity Codes share similar or identical colors, it becomes difficult for Schedulers to spot patterns quickly, and for Agents to intuitively read their own shifts.
With color customization, you can:
- Visually distinguish between Activity Codes that sit under the same Default Activity Code - for example, differentiating "Wellbeing Break" from "Standard Break" at a glance.
- Reinforce your organisation's existing color conventions - if meetings have always been blue in your legacy system, they can be blue in Genesys Cloud too.
- Improve schedule readability for both Schedulers monitoring the team and Agents reviewing their own day.
Shrinkage reporting also benefits from this release: default Activity Code colors in Shrinkage reporting are updated to match the standard WFM color scheme, even if you don't customise any colors yourself.
Agent experience
Agents see Activity Code colors consistently across their schedule views - including Today's Schedule, Agent Schedule View, and the Coaching modal. Custom colors set by Administrators flow through to the agent experience automatically, so the color your Schedulers see when building schedules is the same color Agents see when viewing theirs.
How it works
- Navigate to Admin > Workforce Management > Activity Codes.
- To edit a single Activity Code, open the Activity Code detail view and use the Styling panel to make your changes.
- To edit multiple Activity Codes at once, select one or more using the checkboxes in the list view, then choose Update Style.
- In the styling modal, choose a background color using the color picker, enter a hex value, or select Match Another Activity Code to copy an existing Activity Code's styling.
- Optionally override the text color, or leave Auto-select appropriate text color enabled.
- Review the live previews to confirm how the Activity Code will appear across different schedule states.
- Save your changes - colors take effect immediately and apply retroactively across all views.
Note: Bulk editing from the list view requires the Workforce Management > Activity Codes > Edit permission. If you only hold the individual Activity Code edit permission, you can still update colors from within each Activity Code's detail view.
Learn more
https://help.genesys.cloud/articles/customize-activity-code-colors/
We're really excited to bring this one to you - it's a feature we know will make a genuine difference for a lot of teams, and we can't wait to see how you put it to use.
Have questions or feedback? Let us know in the comments!
#ScheduleManagement
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Andy Boland
Product Manager
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