Workforce Engagement Management

Hi Andy,

This update looks fab! 

When is it being deployed please?

Thanks

Hi Andy,

This update looks fab! 

When is it being deployed please?

Thanks

Hi!

Thank you very much for this new feature, we had been waiting for it for a long time, we are currently testing. It will be incredibly helpful for quickly and efficiently identifying shifts or work plans within our schedules.

In our tests we have noticed that the applied change does not appear in certain schedule views-specifically, the multi-week and custom views. We also do not see the change being applied retroactively as indicated, nor are we sure if any additional adjustments are required, even though the process is described as 'retroactively'. 

we upload an evidence of that. 

Thank you very much. 

------------------------------
Laura Cepeda
------------------------------

I see custom colors in day view, week view, vertical view, and custom range view. The top image in your post is the week view and looks awfully colorful (more so than our default colors).

The multi-week view has always and still only shown two colors for shift or time off.

If nothing apparent, then I would recommend opening a support ticket.

------------------------------
Jay Langsford
VP, R&D
------------------------------


Original Message:
Sent: 08-13-2026 08:10
From: Laura Cepeda
Subject: New Feature Release: Customize Activity Code Colors in Workforce Management

Hi!

Thank you very much for this new feature, we had been waiting for it for a long time, we are currently testing. It will be incredibly helpful for quickly and efficiently identifying shifts or work plans within our schedules.

In our tests we have noticed that the applied change does not appear in certain schedule views-specifically, the multi-week and custom views. We also do not see the change being applied retroactively as indicated, nor are we sure if any additional adjustments are required, even though the process is described as 'retroactively'. 

we upload an evidence of that. 

Thank you very much. 

------------------------------
Laura Cepeda
------------------------------

Hi Jay, 

Thank you for your response. The questions is then if in the Multiple-week view the colour has to be the default one (as it was previously) or must appear with the change. The top image (for the two highlighted shift) has the new colours for the shift but in the image below (multiple-week view) we 've supposed the colours will be the new one instead the default one. Just asking if it has to be like that. We used a lot this view to identify shifts quickly and it will be great if the colours change will apply also in this view. 

Thanks again. 

I see custom colors in day view, week view, vertical view, and custom range view. The top image in your post is the week view and looks awfully colorful (more so than our default colors).

The multi-week view has always and still only shown two colors for shift or time off.

If nothing apparent, then I would recommend opening a support ticket.

------------------------------
Jay Langsford
VP, R&D
------------------------------



Original Message:
Sent: 08-13-2026 08:10
From: Laura Cepeda
Subject: New Feature Release: Customize Activity Code Colors in Workforce Management

Hi!

Thank you very much for this new feature, we had been waiting for it for a long time, we are currently testing. It will be incredibly helpful for quickly and efficiently identifying shifts or work plans within our schedules.

In our tests we have noticed that the applied change does not appear in certain schedule views-specifically, the multi-week and custom views. We also do not see the change being applied retroactively as indicated, nor are we sure if any additional adjustments are required, even though the process is described as 'retroactively'. 

we upload an evidence of that. 

Thank you very much. 

------------------------------
Laura Cepeda
------------------------------

Hi Laura

Thanks for your comments

In the view you mention, this would use the default On Queue and whatever colour has been set for that.

In the example below I have changed my default On Queue to red:

If you continue to have issues please let me know.

Thanks

Hi Jay, 

Thank you for your response. The questions is then if in the Multiple-week view the colour has to be the default one (as it was previously) or must appear with the change. The top image (for the two highlighted shift) has the new colours for the shift but in the image below (multiple-week view) we 've supposed the colours will be the new one instead the default one. Just asking if it has to be like that. We used a lot this view to identify shifts quickly and it will be great if the colours change will apply also in this view. 

Thanks again. 

I see custom colors in day view, week view, vertical view, and custom range view. The top image in your post is the week view and looks awfully colorful (more so than our default colors).

The multi-week view has always and still only shown two colors for shift or time off.

If nothing apparent, then I would recommend opening a support ticket.

------------------------------
Jay Langsford
VP, R&D
------------------------------




Original Message:
Sent: 08-13-2026 08:10
From: Laura Cepeda
Subject: New Feature Release: Customize Activity Code Colors in Workforce Management

Hi!

Thank you very much for this new feature, we had been waiting for it for a long time, we are currently testing. It will be incredibly helpful for quickly and efficiently identifying shifts or work plans within our schedules.

In our tests we have noticed that the applied change does not appear in certain schedule views-specifically, the multi-week and custom views. We also do not see the change being applied retroactively as indicated, nor are we sure if any additional adjustments are required, even though the process is described as 'retroactively'. 

we upload an evidence of that. 

Thank you very much. 

------------------------------
Laura Cepeda
------------------------------

Hi Laura

Thanks for your comments

In the view you mention, this would use the default On Queue and whatever colour has been set for that.

In the example below I have changed my default On Queue to red:

If you continue to have issues please let me know.

Thanks

Hi Jay, 

Thank you for your response. The questions is then if in the Multiple-week view the colour has to be the default one (as it was previously) or must appear with the change. The top image (for the two highlighted shift) has the new colours for the shift but in the image below (multiple-week view) we 've supposed the colours will be the new one instead the default one. Just asking if it has to be like that. We used a lot this view to identify shifts quickly and it will be great if the colours change will apply also in this view. 

Thanks again. 

I see custom colors in day view, week view, vertical view, and custom range view. The top image in your post is the week view and looks awfully colorful (more so than our default colors).

The multi-week view has always and still only shown two colors for shift or time off.

If nothing apparent, then I would recommend opening a support ticket.

------------------------------
Jay Langsford
VP, R&D
------------------------------




Original Message:
Sent: 08-13-2026 08:10
From: Laura Cepeda
Subject: New Feature Release: Customize Activity Code Colors in Workforce Management

Hi!

Thank you very much for this new feature, we had been waiting for it for a long time, we are currently testing. It will be incredibly helpful for quickly and efficiently identifying shifts or work plans within our schedules.

In our tests we have noticed that the applied change does not appear in certain schedule views-specifically, the multi-week and custom views. We also do not see the change being applied retroactively as indicated, nor are we sure if any additional adjustments are required, even though the process is described as 'retroactively'. 

we upload an evidence of that. 

Thank you very much. 

------------------------------
Laura Cepeda
------------------------------

I see custom colors in day view, week view, vertical view, and custom range view. The top image in your post is the week view and looks awfully colorful (more so than our default colors).

The multi-week view has always and still only shown two colors for shift or time off.

If nothing apparent, then I would recommend opening a support ticket.

------------------------------
Jay Langsford
VP, R&D
------------------------------


Original Message:
Sent: 08-13-2026 08:10
From: Laura Cepeda
Subject: New Feature Release: Customize Activity Code Colors in Workforce Management

Hi!

Thank you very much for this new feature, we had been waiting for it for a long time, we are currently testing. It will be incredibly helpful for quickly and efficiently identifying shifts or work plans within our schedules.

In our tests we have noticed that the applied change does not appear in certain schedule views-specifically, the multi-week and custom views. We also do not see the change being applied retroactively as indicated, nor are we sure if any additional adjustments are required, even though the process is described as 'retroactively'. 

we upload an evidence of that. 

Thank you very much. 

------------------------------
Laura Cepeda
------------------------------

Hi Andy,

But if under Time Off I have multiple other codes, like Vacation, Day Off, etc with different colors, why don't they show these colors in Multiple Week View?

It seems that in Multiple Week view we see only the Category color, not the specific colors set for each code. Why is this since all the other views show the activity code color, not the main category?

In my below example the Vacation is set to Green:

Regards,

Daniela

------------------------------
Daniela Iordache
NA
------------------------------


Original Message:
Sent: 08-13-2026 08:28
From: Jay Langsford
Subject: New Feature Release: Customize Activity Code Colors in Workforce Management

I see custom colors in day view, week view, vertical view, and custom range view. The top image in your post is the week view and looks awfully colorful (more so than our default colors).

The multi-week view has always and still only shown two colors for shift or time off.

If nothing apparent, then I would recommend opening a support ticket.

------------------------------
Jay Langsford
VP, R&D
------------------------------



Original Message:
Sent: 08-13-2026 08:10
From: Laura Cepeda
Subject: New Feature Release: Customize Activity Code Colors in Workforce Management

Hi!

Thank you very much for this new feature, we had been waiting for it for a long time, we are currently testing. It will be incredibly helpful for quickly and efficiently identifying shifts or work plans within our schedules.

In our tests we have noticed that the applied change does not appear in certain schedule views-specifically, the multi-week and custom views. We also do not see the change being applied retroactively as indicated, nor are we sure if any additional adjustments are required, even though the process is described as 'retroactively'. 

we upload an evidence of that. 

Thank you very much. 

------------------------------
Laura Cepeda
------------------------------

Hi Daniela, Laura,

Sorry for the delay here, I've been on PTO and only just spotted this on my phone.

To answer directly: this isn't a bug, it's expected behaviour. The Multi-Week view is built to show the default/category-level color rather than the specific Activity Code's custom color. It's a high-level view, so its real job is answering "is someone working or not" at a glance across several weeks, not distinguishing between every custom code. The more zoomed-in views (Day, Week, Custom Range) will always show your exact colors.

If this is something you'd like changed, the best path is to raise it as an Idea in the Idea Portal. That gets it tracked properly and gives us something concrete to weigh against other demand.

Thanks for your patience, and sorry again for the gap in response.

Hi Andy,

But if under Time Off I have multiple other codes, like Vacation, Day Off, etc with different colors, why don't they show these colors in Multiple Week View?

It seems that in Multiple Week view we see only the Category color, not the specific colors set for each code. Why is this since all the other views show the activity code color, not the main category?

In my below example the Vacation is set to Green:

Regards,

Daniela

------------------------------
Daniela Iordache
NA
------------------------------



Original Message:
Sent: 08-13-2026 08:28
From: Jay Langsford
Subject: New Feature Release: Customize Activity Code Colors in Workforce Management

I see custom colors in day view, week view, vertical view, and custom range view. The top image in your post is the week view and looks awfully colorful (more so than our default colors).

The multi-week view has always and still only shown two colors for shift or time off.

If nothing apparent, then I would recommend opening a support ticket.

------------------------------
Jay Langsford
VP, R&D
------------------------------




Original Message:
Sent: 08-13-2026 08:10
From: Laura Cepeda
Subject: New Feature Release: Customize Activity Code Colors in Workforce Management

Hi!

Thank you very much for this new feature, we had been waiting for it for a long time, we are currently testing. It will be incredibly helpful for quickly and efficiently identifying shifts or work plans within our schedules.

In our tests we have noticed that the applied change does not appear in certain schedule views-specifically, the multi-week and custom views. We also do not see the change being applied retroactively as indicated, nor are we sure if any additional adjustments are required, even though the process is described as 'retroactively'. 

we upload an evidence of that. 

Thank you very much. 

------------------------------
Laura Cepeda
------------------------------

Hi Andy,

Thank you for your reply, I appreciate it.

I am sorry to say that having 1 out of 4 schedule views not showing the customized colors is a problem, not a nice to have enhancement. When this idea was raised 5 years ago, it was raised for being able to differentiate between activity codes in all schedule views, not only in some. Until recently, all schedule views were "built to show the default/category-level color". We have waited for a long time for this feature, and now being asked to raise another idea to have one view following the same logic as the others is a bit frustrating. Can you please pass this feedback on to developers, maybe they can apply it to multi-week as well.

Regards,

Daniela

Hi Daniela, Laura,

Sorry for the delay here, I've been on PTO and only just spotted this on my phone.

To answer directly: this isn't a bug, it's expected behaviour. The Multi-Week view is built to show the default/category-level color rather than the specific Activity Code's custom color. It's a high-level view, so its real job is answering "is someone working or not" at a glance across several weeks, not distinguishing between every custom code. The more zoomed-in views (Day, Week, Custom Range) will always show your exact colors.

If this is something you'd like changed, the best path is to raise it as an Idea in the Idea Portal. That gets it tracked properly and gives us something concrete to weigh against other demand.

Thanks for your patience, and sorry again for the gap in response.

Hi Andy,

But if under Time Off I have multiple other codes, like Vacation, Day Off, etc with different colors, why don't they show these colors in Multiple Week View?

It seems that in Multiple Week view we see only the Category color, not the specific colors set for each code. Why is this since all the other views show the activity code color, not the main category?

In my below example the Vacation is set to Green:

Regards,

Daniela

------------------------------
Daniela Iordache
NA
------------------------------




Original Message:
Sent: 08-13-2026 08:28
From: Jay Langsford
Subject: New Feature Release: Customize Activity Code Colors in Workforce Management

I see custom colors in day view, week view, vertical view, and custom range view. The top image in your post is the week view and looks awfully colorful (more so than our default colors).

The multi-week view has always and still only shown two colors for shift or time off.

If nothing apparent, then I would recommend opening a support ticket.

------------------------------
Jay Langsford
VP, R&D
------------------------------





Original Message:
Sent: 08-13-2026 08:10
From: Laura Cepeda
Subject: New Feature Release: Customize Activity Code Colors in Workforce Management

Hi!

Thank you very much for this new feature, we had been waiting for it for a long time, we are currently testing. It will be incredibly helpful for quickly and efficiently identifying shifts or work plans within our schedules.

In our tests we have noticed that the applied change does not appear in certain schedule views-specifically, the multi-week and custom views. We also do not see the change being applied retroactively as indicated, nor are we sure if any additional adjustments are required, even though the process is described as 'retroactively'. 

we upload an evidence of that. 

Thank you very much. 

------------------------------
Laura Cepeda
------------------------------

Hi Daniela

Thanks for the further feedback

The color capability itself doesn't sound like the issue here. The problem is what the fully zoomed-out Multi-Week view chooses to render: regardless of which specific Activity Code is actually scheduled that day, it always shows the color of the Default code for that category, Time Off or On Queue, not the specific one underneath. That's why your Vacation day showed the generic Time Off color instead of the green you set for Vacation specifically. 

Zoom in one level in that same view and the specific code's color comes through correctly, so the detail you're after already exists, just not at the fully zoomed-out level.

So this isn't a bug in the coloring feature, it's how the top zoom level of Multi-Week decides which code's color to show. Changing that means it stops defaulting to the category code and instead reflects whatever's actually scheduled, which is a real change to view behavior and needs some thought, for instance what happens on a day split across more than one code. That's why it needs to go through the Idea Portal rather than get patched into this release.

If you're able to raise an Idea we can check there what the desired behaviour would be in various edge cases etc.

Thanks

Hi Andy,

Thank you for your reply, I appreciate it.

I am sorry to say that having 1 out of 4 schedule views not showing the customized colors is a problem, not a nice to have enhancement. When this idea was raised 5 years ago, it was raised for being able to differentiate between activity codes in all schedule views, not only in some. Until recently, all schedule views were "built to show the default/category-level color". We have waited for a long time for this feature, and now being asked to raise another idea to have one view following the same logic as the others is a bit frustrating. Can you please pass this feedback on to developers, maybe they can apply it to multi-week as well.

Regards,

Daniela

Hi Daniela, Laura,

Sorry for the delay here, I've been on PTO and only just spotted this on my phone.

To answer directly: this isn't a bug, it's expected behaviour. The Multi-Week view is built to show the default/category-level color rather than the specific Activity Code's custom color. It's a high-level view, so its real job is answering "is someone working or not" at a glance across several weeks, not distinguishing between every custom code. The more zoomed-in views (Day, Week, Custom Range) will always show your exact colors.

If this is something you'd like changed, the best path is to raise it as an Idea in the Idea Portal. That gets it tracked properly and gives us something concrete to weigh against other demand.

Thanks for your patience, and sorry again for the gap in response.

Hi Andy,

But if under Time Off I have multiple other codes, like Vacation, Day Off, etc with different colors, why don't they show these colors in Multiple Week View?

It seems that in Multiple Week view we see only the Category color, not the specific colors set for each code. Why is this since all the other views show the activity code color, not the main category?

In my below example the Vacation is set to Green:

Regards,

Daniela

------------------------------
Daniela Iordache
NA
------------------------------





Original Message:
Sent: 08-13-2026 08:28
From: Jay Langsford
Subject: New Feature Release: Customize Activity Code Colors in Workforce Management

I see custom colors in day view, week view, vertical view, and custom range view. The top image in your post is the week view and looks awfully colorful (more so than our default colors).

The multi-week view has always and still only shown two colors for shift or time off.

If nothing apparent, then I would recommend opening a support ticket.

------------------------------
Jay Langsford
VP, R&D
------------------------------






Original Message:
Sent: 08-13-2026 08:10
From: Laura Cepeda
Subject: New Feature Release: Customize Activity Code Colors in Workforce Management

Hi!

Thank you very much for this new feature, we had been waiting for it for a long time, we are currently testing. It will be incredibly helpful for quickly and efficiently identifying shifts or work plans within our schedules.

In our tests we have noticed that the applied change does not appear in certain schedule views-specifically, the multi-week and custom views. We also do not see the change being applied retroactively as indicated, nor are we sure if any additional adjustments are required, even though the process is described as 'retroactively'. 

we upload an evidence of that. 

Thank you very much. 

------------------------------
Laura Cepeda
------------------------------

Hello,

Can you please let us know why Genesys intentionally left out this feature for only one particular schedule view?

Hi Daniela

Thanks for the further feedback

The color capability itself doesn't sound like the issue here. The problem is what the fully zoomed-out Multi-Week view chooses to render: regardless of which specific Activity Code is actually scheduled that day, it always shows the color of the Default code for that category, Time Off or On Queue, not the specific one underneath. That's why your Vacation day showed the generic Time Off color instead of the green you set for Vacation specifically. 

Zoom in one level in that same view and the specific code's color comes through correctly, so the detail you're after already exists, just not at the fully zoomed-out level.

So this isn't a bug in the coloring feature, it's how the top zoom level of Multi-Week decides which code's color to show. Changing that means it stops defaulting to the category code and instead reflects whatever's actually scheduled, which is a real change to view behavior and needs some thought, for instance what happens on a day split across more than one code. That's why it needs to go through the Idea Portal rather than get patched into this release.

If you're able to raise an Idea we can check there what the desired behaviour would be in various edge cases etc.

Thanks

Hi Andy,

Thank you for your reply, I appreciate it.

I am sorry to say that having 1 out of 4 schedule views not showing the customized colors is a problem, not a nice to have enhancement. When this idea was raised 5 years ago, it was raised for being able to differentiate between activity codes in all schedule views, not only in some. Until recently, all schedule views were "built to show the default/category-level color". We have waited for a long time for this feature, and now being asked to raise another idea to have one view following the same logic as the others is a bit frustrating. Can you please pass this feedback on to developers, maybe they can apply it to multi-week as well.

Regards,

Daniela

Hi Daniela, Laura,

Sorry for the delay here, I've been on PTO and only just spotted this on my phone.

To answer directly: this isn't a bug, it's expected behaviour. The Multi-Week view is built to show the default/category-level color rather than the specific Activity Code's custom color. It's a high-level view, so its real job is answering "is someone working or not" at a glance across several weeks, not distinguishing between every custom code. The more zoomed-in views (Day, Week, Custom Range) will always show your exact colors.

If this is something you'd like changed, the best path is to raise it as an Idea in the Idea Portal. That gets it tracked properly and gives us something concrete to weigh against other demand.

Thanks for your patience, and sorry again for the gap in response.

Hi Andy,

But if under Time Off I have multiple other codes, like Vacation, Day Off, etc with different colors, why don't they show these colors in Multiple Week View?

It seems that in Multiple Week view we see only the Category color, not the specific colors set for each code. Why is this since all the other views show the activity code color, not the main category?

In my below example the Vacation is set to Green:

Regards,

Daniela

------------------------------
Daniela Iordache
NA
------------------------------






Original Message:
Sent: 08-13-2026 08:28
From: Jay Langsford
Subject: New Feature Release: Customize Activity Code Colors in Workforce Management

I see custom colors in day view, week view, vertical view, and custom range view. The top image in your post is the week view and looks awfully colorful (more so than our default colors).

The multi-week view has always and still only shown two colors for shift or time off.

If nothing apparent, then I would recommend opening a support ticket.

------------------------------
Jay Langsford
VP, R&D
------------------------------







Original Message:
Sent: 08-13-2026 08:10
From: Laura Cepeda
Subject: New Feature Release: Customize Activity Code Colors in Workforce Management

Hi!

Thank you very much for this new feature, we had been waiting for it for a long time, we are currently testing. It will be incredibly helpful for quickly and efficiently identifying shifts or work plans within our schedules.

In our tests we have noticed that the applied change does not appear in certain schedule views-specifically, the multi-week and custom views. We also do not see the change being applied retroactively as indicated, nor are we sure if any additional adjustments are required, even though the process is described as 'retroactively'. 

we upload an evidence of that. 

Thank you very much. 

------------------------------
Laura Cepeda
------------------------------