We're improving how dates and times are displayed in Workforce Management to better match your regional preferences.
Previously, date and time formats were determined only by your selected Genesys Cloud language. For example, anyone using English would see US formatting (MM/DD/YYYY and 12-hour time), regardless of their browser or device settings.
With this update, Workforce Management will also consider your browser or device's regional locale, provided it uses the same language as your selected Genesys Cloud language.
How it works
If your Genesys Cloud language preference and your browser or device use the same language, Workforce Management will use your regional locale for date and time formatting.
If they use different languages, your Genesys Cloud language preference continues to take priority and the existing formatting behaviour remains unchanged.
| Genesys Cloud language |
Browser/device locale |
Date & time format used |
Application language |
| English |
en-US |
en-US |
English (US) |
| English |
en-GB |
en-GB |
English (US) |
| English |
en-CA |
en-CA |
English (US) |
| English |
fr-FR |
en-US |
English (US) |
| Français |
fr-FR |
fr-FR |
French (France) |
| Français |
fr-CA |
fr-CA |
French (France) |
| Français canadien |
fr-CA |
fr-CA |
French (Canada) |
| Français canadien |
fr-FR |
fr-CA |
French (Canada) |
- A user who selects English in Genesys Cloud and has their browser set to en-GB will now see UK-style dates (DD/MM/YYYY) and 24-hour time.
- A user who selects English in Genesys Cloud but has their browser set to fr-FR will continue to see English with US date and time formatting, as the application language takes precedence when the languages don't match.
Note: To use regional date and time formatting, make sure your preferred browser language is listed first in your browser's language settings. If another language is higher in the list, Workforce Management will use that language when determining the regional date and time format. The example below shows a browser where English (US) is still the preferred language, so English (United Kingdom) formatting will not be applied until it is moved to the top of the list.
We hope this update makes Workforce Management feel more natural to use by displaying dates and times in the format you're most familiar with.
Cheers,
#WFMConfiguration,BestPractices
------------------------------
Paul Turner
Senior Product Manager
Genesys - Employees
------------------------------