Workforce Engagement Management

Hi All, 

This week, the Workforce Management Scheduling team are rolling out two new enhancements to Work Plan configurations.

1. Planning Period Maximum Shift Start Time Variance

Under the Work Plan Details --> General Constraints Tab, you can now configure the Maximum Shift Start Time Variance to respect the Weekly schedule or Planning Period. 

Using the Planning Period as the Variance Period ensures that all scheduled shifts for the Planning Period have start times within the same consistent window, across all weeks of the 1-6 week Planning Period. Helping provide stable and consistent shift patterns for employees.

2. Work Plan Activity Maximum Length from the end of a shift 

When creating/editing a Work Plan Activity, you can now more precisely limit when an activity is scheduled relative to the Shift End time. Using a combination of Minimum and Maximum Length from the Shift End Time. Helping to enforce agreements, such as the last break of the day, must be scheduled between 1:30 and 0:30 hours before the end of the shift. 

#ScheduleGeneration

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Paul Wood
Product Manager for Genesys Cloud Workforce Management
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I think this a great new feature! I also love the fairly recent shift details enhancement with the min and max for a particular shift (most tools just have a max like Calabrio).
My only issue that comes up is sometimes is with the 6 week planning period limit (or monthly). In instances where for example you  limit evenings in a week for example it works great but once in this example you choose a 1 week planning period you are locked in. Then for example if someone says also i want 6 Saturdays a year you cannot do that one at the same time. You can only go to a monthly planning period and make it alternate months but then you can't do the one week period.
So basically i can hit both rules seperate but not at the same time unless I choose the 1 week then fixed a rotation for the weekend. I do think this is an issue when you get more complex customers. But i also do get the 6 weeks ethos and why its the case.

Hi All, 

This week, the Workforce Management Scheduling team are rolling out two new enhancements to Work Plan configurations.

1. Planning Period Maximum Shift Start Time Variance

Under the Work Plan Details --> General Constraints Tab, you can now configure the Maximum Shift Start Time Variance to respect the Weekly schedule or Planning Period. 

Using the Planning Period as the Variance Period ensures that all scheduled shifts for the Planning Period have start times within the same consistent window, across all weeks of the 1-6 week Planning Period. Helping provide stable and consistent shift patterns for employees.

2. Work Plan Activity Maximum Length from the end of a shift 

When creating/editing a Work Plan Activity, you can now more precisely limit when an activity is scheduled relative to the Shift End time. Using a combination of Minimum and Maximum Length from the Shift End Time. Helping to enforce agreements, such as the last break of the day, must be scheduled between 1:30 and 0:30 hours before the end of the shift. 

#ScheduleGeneration

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management
------------------------------

Hi Neil, 

Thanks for the feedback. 
There are a couple of challenges here that you have mentioned. Could you help me understand them in a little more detail?

6-week Planning Period Limit
From your experience, what other periods would you expect to see paid hours and schedules planned over?

6 Weekend shifts per year
This is an unusual working agreement; is it used in conjunction with any other longer-term planning periods, such as annualised hours?

Have you experienced any other working agreements that can't be met by Work Plan Rotations or the new Work Plan Fairness constraints?

Paul

I think this a great new feature! I also love the fairly recent shift details enhancement with the min and max for a particular shift (most tools just have a max like Calabrio).
My only issue that comes up is sometimes is with the 6 week planning period limit (or monthly). In instances where for example you  limit evenings in a week for example it works great but once in this example you choose a 1 week planning period you are locked in. Then for example if someone says also i want 6 Saturdays a year you cannot do that one at the same time. You can only go to a monthly planning period and make it alternate months but then you can't do the one week period.
So basically i can hit both rules seperate but not at the same time unless I choose the 1 week then fixed a rotation for the weekend. I do think this is an issue when you get more complex customers. But i also do get the 6 weeks ethos and why its the case.

Hi All, 

This week, the Workforce Management Scheduling team are rolling out two new enhancements to Work Plan configurations.

1. Planning Period Maximum Shift Start Time Variance

Under the Work Plan Details --> General Constraints Tab, you can now configure the Maximum Shift Start Time Variance to respect the Weekly schedule or Planning Period. 

Using the Planning Period as the Variance Period ensures that all scheduled shifts for the Planning Period have start times within the same consistent window, across all weeks of the 1-6 week Planning Period. Helping provide stable and consistent shift patterns for employees.

2. Work Plan Activity Maximum Length from the end of a shift 

When creating/editing a Work Plan Activity, you can now more precisely limit when an activity is scheduled relative to the Shift End time. Using a combination of Minimum and Maximum Length from the Shift End Time. Helping to enforce agreements, such as the last break of the day, must be scheduled between 1:30 and 0:30 hours before the end of the shift. 

#ScheduleGeneration

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management
------------------------------

Hi All, 

This week, the Workforce Management Scheduling team are rolling out two new enhancements to Work Plan configurations.

1. Planning Period Maximum Shift Start Time Variance

Under the Work Plan Details --> General Constraints Tab, you can now configure the Maximum Shift Start Time Variance to respect the Weekly schedule or Planning Period. 

Using the Planning Period as the Variance Period ensures that all scheduled shifts for the Planning Period have start times within the same consistent window, across all weeks of the 1-6 week Planning Period. Helping provide stable and consistent shift patterns for employees.

2. Work Plan Activity Maximum Length from the end of a shift 

When creating/editing a Work Plan Activity, you can now more precisely limit when an activity is scheduled relative to the Shift End time. Using a combination of Minimum and Maximum Length from the Shift End Time. Helping to enforce agreements, such as the last break of the day, must be scheduled between 1:30 and 0:30 hours before the end of the shift. 

#ScheduleGeneration

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management
------------------------------

Hi All, 

This week, the Workforce Management Scheduling team are rolling out two new enhancements to Work Plan configurations.

1. Planning Period Maximum Shift Start Time Variance

Under the Work Plan Details --> General Constraints Tab, you can now configure the Maximum Shift Start Time Variance to respect the Weekly schedule or Planning Period. 

Using the Planning Period as the Variance Period ensures that all scheduled shifts for the Planning Period have start times within the same consistent window, across all weeks of the 1-6 week Planning Period. Helping provide stable and consistent shift patterns for employees.

2. Work Plan Activity Maximum Length from the end of a shift 

When creating/editing a Work Plan Activity, you can now more precisely limit when an activity is scheduled relative to the Shift End time. Using a combination of Minimum and Maximum Length from the Shift End Time. Helping to enforce agreements, such as the last break of the day, must be scheduled between 1:30 and 0:30 hours before the end of the shift. 

#ScheduleGeneration

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management
------------------------------

Hi All, 

This week, the Workforce Management Scheduling team are rolling out two new enhancements to Work Plan configurations.

1. Planning Period Maximum Shift Start Time Variance

Under the Work Plan Details --> General Constraints Tab, you can now configure the Maximum Shift Start Time Variance to respect the Weekly schedule or Planning Period. 

Using the Planning Period as the Variance Period ensures that all scheduled shifts for the Planning Period have start times within the same consistent window, across all weeks of the 1-6 week Planning Period. Helping provide stable and consistent shift patterns for employees.

2. Work Plan Activity Maximum Length from the end of a shift 

When creating/editing a Work Plan Activity, you can now more precisely limit when an activity is scheduled relative to the Shift End time. Using a combination of Minimum and Maximum Length from the Shift End Time. Helping to enforce agreements, such as the last break of the day, must be scheduled between 1:30 and 0:30 hours before the end of the shift. 

#ScheduleGeneration

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management
------------------------------

Hi @Wendy Dodson, 
This was brought up yesterday in one of our Developer chats by the Professional Services team. The team are reviewing the use case and looking to issue a bug fix as soon as possible.

I'm sorry for any trouble caused. We were not familiar with this use case when designing the functionality, and designed it for the broadest single-shift labour laws we knew of.

Paul   

Hi All, 

This week, the Workforce Management Scheduling team are rolling out two new enhancements to Work Plan configurations.

1. Planning Period Maximum Shift Start Time Variance

Under the Work Plan Details --> General Constraints Tab, you can now configure the Maximum Shift Start Time Variance to respect the Weekly schedule or Planning Period. 

Using the Planning Period as the Variance Period ensures that all scheduled shifts for the Planning Period have start times within the same consistent window, across all weeks of the 1-6 week Planning Period. Helping provide stable and consistent shift patterns for employees.

2. Work Plan Activity Maximum Length from the end of a shift 

When creating/editing a Work Plan Activity, you can now more precisely limit when an activity is scheduled relative to the Shift End time. Using a combination of Minimum and Maximum Length from the Shift End Time. Helping to enforce agreements, such as the last break of the day, must be scheduled between 1:30 and 0:30 hours before the end of the shift. 

#ScheduleGeneration

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management
------------------------------