Workforce Engagement Management

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  New Forecast UI - Budgeting Option to Convert Staffing Hours to FTE

    Posted 04-20-2021 17:04
    No replies, thread closed.
    Has anyone found the Budget option when forecasting for a Single site activity in the New Forecast UI.  This is the option to convert staffing hours to FTE in the forecast module.  I do see it when splitting from a MS activity, however even after adding hours, the conversion does not seem to be applied
    #Forecasting
    #Workforce Management

    ------------------------------
    Rhea Miller
    Anthem, Inc.
    ------------------------------


  • 2.  RE: New Forecast UI - Budgeting Option to Convert Staffing Hours to FTE

    Posted 04-22-2021 07:41
    No replies, thread closed.
    Hi Rhea,

    I have seen your post and I am trying to source the answer - please bear with me.

    ------------------------------
    Tracy
    Genesys
    ------------------------------



  • 3.  RE: New Forecast UI - Budgeting Option to Convert Staffing Hours to FTE

    Posted 05-03-2021 18:16
      |   view attached
    No replies, thread closed.
    Rhea,

    The "budget" icon is not available in the New UI (Forecast module). If you want to convert staffing hours to FTE, then this still needs to be done within the Classic UI under "About | Settings..."  Locate the setting for "FRC_STAFFING_USE_MANHOURS" and ensure that the value is not checked (default value). If you open the Forecast Module in the Classic UI or return to the Forecast module in the New UI, you should see the FTE values in the staffing view.

    ------------------------------
    Robert Bruno
    Genesys - Employees
    ------------------------------



Related Content