Certification and Training

The webinar will be available for free through January 5^th to anyone with a Beyond account. Don't have an account? No problem! You can sign up for free here. After the 14-day window, the webinar will move into our regular paid subscription catalog.

This webinar explores how Genesys Cloud's voice survey capability enhances customer feedback collection and drives continuous improvement across the contact center. Learners will gain a comprehensive understanding of how automated, customizable post-call voice surveys work, how they are built using existing survey forms, and how survey results integrate with reporting and analytics. 

The webinar covers the creation of voice survey flows, best practices for effective survey design, question types and response models, and methods for analyzing and applying customer insights. A scenario-based demonstration showcases how organizations can leverage voice surveys to obtain real-time, actionable feedback that improves customer satisfaction and service quality. 

We hope this limited-time access gives everyone a chance to see Voice Surveys in action and watch the session at a time that works for them.

Let us know what you think and stay tuned because more valuable content is on the way!