Super exciting news, everyone!

In the latest Genesys Cloud Q&A Show, we've got some goodies for you!

As most of you know, we've got three new moderators in the Genesys Community: Sam Jillard, Jason Kleitz, and Cam Tomlin. But even some questions they need a bit of guidance on. That's when we ask for help in the form of our Pro Services Team, aka The Above Average Joes, which includes @George Ganahl, @Dean Thames, and @Patrick Johnson. 

Can they provide solutions for questions about "nested array translations," "whispers," or even "automatic responses showing the agent's name in a web chat message?" You'll have to tune in and see.

Chapters:

0:00 - 2:35: Intro 

2:36 - 9:34: Demo for Velocity Macros

9:35 - 13:23: Tough Question 1 

13:24 - 16:14: Tough Question 2 

16:15 - 17:00: Outro

Resource Links:

https://developer.genesys.cloud/devapps/api-explorer#post-api-v2-conversations-messages--conversationId--communications--communicationId--messages https://velocity.apache.org/engine/1.7/user-guide.html

Thanks for watching!

#CommunityVideos(TAM,QA,etc.)

------------------------------
Nicole Milliken
Genesys - Employees
------------------------------

Awesome video team.

Any chance we can post the json extract of the data actions that were in the demos? So we can take a closed a look and use them for reference?

Super exciting news, everyone!

In the latest Genesys Cloud Q&A Show, we've got some goodies for you!

As most of you know, we've got three new moderators in the Genesys Community: Sam Jillard, Jason Kleitz, and Cam Tomlin. But even some questions they need a bit of guidance on. That's when we ask for help in the form of our Pro Services Team, aka The Above Average Joes, which includes @George Ganahl, @Dean Thames, and @Patrick Johnson. 

Can they provide solutions for questions about "nested array translations," "whispers," or even "automatic responses showing the agent's name in a web chat message?" You'll have to tune in and see.

Chapters:

0:00 - 2:35: Intro 

2:36 - 9:34: Demo for Velocity Macros

9:35 - 13:23: Tough Question 1 

13:24 - 16:14: Tough Question 2 

16:15 - 17:00: Outro

Resource Links:

https://developer.genesys.cloud/devapps/api-explorer#post-api-v2-conversations-messages--conversationId--communications--communicationId--messages https://velocity.apache.org/engine/1.7/user-guide.html

Thanks for watching!

#CommunityVideos(TAM,QA,etc.)

------------------------------
Nicole Milliken
Genesys - Employees
------------------------------