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New here and trying to get back into WFM on Genesys Cloud

  • 1.  New here and trying to get back into WFM on Genesys Cloud

    Posted 6 hours ago

    Hi everyone,

    Just joined this community and glad to be here.

    A bit of background on me: I worked on WFM projects a while back, but that was on Genesys Engage. Now I'm picking it up again on Genesys Cloud, and honestly, enough has changed that it feels like starting fresh in some ways.

    I'm hoping some of you can point me in the right direction. Are there any good tutorials, workshops, or official Genesys resources you'd recommend for someone getting up to speed on WFM in Genesys Cloud? 

    If you've made a similar jump from Engage to Cloud, I'd love to hear how you approached it too. Any tips, links, or lessons learned would mean a lot.

    Thanks so much in advance!

    Shahnawaz


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