Hi Robert - Glad you found the new enhancements useful.
We have a feature which will go BETA next year allowing customers to bring in any metrics external to genesys cloud and make it part of gamification. I suppose that will help here. If you are interested in being part of BETA or know of customers who are, please have them reach out to me here:
Shikha.Khattar@genesys.com When you say ability to create your own metrics - could you give examples of the metrics?
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Shikha Khattar
Genesys - Sr. Product Manager - Workforce Engagement Management
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Original Message:
Sent: 12-10-2021 14:55
From: Robert Wakefield-Carl
Subject: NEW in Gamification - Multiple custom profiles
This is a great addition and especially the ability to search by so many different means.
When can we add our own metrics to the scorecard?
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 12-01-2021 14:11
From: Sara Vallejo
Subject: NEW in Gamification - Multiple custom profiles
Looking to improve employee engagement and performance?
Did you know all Genesys Cloud CX 3 licenses include embedded gamification for performance management?
For those already leveraging gamification, the newest release gives contact centers more customization and scale to implement it across teams. Check out the Workforce Engagement Community to learn more.
#Remote Work Enablement
#Reporting/Analytics
#Roadmap/NewFeatures
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Sara Vallejo
Genesys
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