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New Interaction Categories and Content Search for Speech and Text Analytics Course

  • 1.  New Interaction Categories and Content Search for Speech and Text Analytics Course

    Posted 23 days ago
    Genesys Education is excited to announce a new course on Speech and Text Analytics - Categories and Content Search.
    In this course, you'll learn how to:
    • Create and manage Interaction Categories to automatically tag conversations based on the words, phrases, and conditions that matter most to your business.
    • Use Content Search to quickly find, review, and analyze interactions tied to your defined categories.
    • Apply Boolean logic to refine searches and uncover deeper insights.
    • Explore Aggregate Views and Reporting to visualize trends and measure agent or customer experience improvements.
    Have questions? Reach out to us at education@genesys.com or visit Genesys Orchestrators for more training resources.

    #GenesysCloud
    #Training

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    Melissa Talamonti-Clark
    Product Manager, Genesys Education
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