We've released a self-paced course, Set up the Integration for ServiceNow in Genesys Cloud, for developers and technical system administrators implementing Unified Experience between Genesys Cloud and ServiceNow.
Topics covered include:
- Unified Experience architecture and prerequisites
- OAuth, certificates, and application configuration
- OpenFrame and integration setup
- User, presence, and queue mapping
- Voice and chat interaction handling
- Agent UI customization
- Best practices for deployment and ongoing support
Based on questions we've received from customers and partners, we've also released a companion quick learning, Unified Experience from Genesys and ServiceNow - FAQ: Multiple Active Integrations. In just 3 minutes, it answers one of the most common questions we receive about supporting multiple active integrations between Genesys Cloud and ServiceNow.
Note: These learning resources are available to Genesys Education subscription holders.
We're always looking for opportunities to improve our learning content. Are there ServiceNow integration topics, common challenges, or frequently asked questions you'd like to see covered in future courses or quick learnings?
#Genesys #ServiceNow #Integrations
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Maria Davidson
Product Manager | Education
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