Summary
To maintain optimal performance and stability across the Genesys Cloud platform, we will be implementing a maximum size limit for HTTP responses returned by Data Actions.
Data Actions currently enforce a limit on the size of the HTTP response received from external endpoints, based on the actions.http.response.bytes.max limit as documented here.
On or after August 4, 2025, Data Actions will also apply this same limit to the final response size returned by the Data Action itself to its caller. If this limit is exceeded in either scenario (the response from the external endpoint or the final Data Action response), a 400 error response will be returned to the Data Action caller.
Effective Date
Monday, August 4, 2025
Details
This enhancement ensures consistent resource management and platform stability. By applying the actions.http.response.bytes.max limit to the final Data Action response, we further protect Genesys Cloud services from unexpectedly large payloads, leading to more predictable performance and improved reliability for all Data Action users.
Customer Impact
Data Actions can no longer return a response that is larger than 15 million bytes (15 MB). Based on our platform telemetry, we have observed that no customers are currently close to reaching this limit with their existing Data Actions. Therefore, we anticipate no impact on current customer operations.
Customers should be aware of this limit when designing new Data Actions or modifying existing ones, especially if they anticipate processing or returning exceptionally large datasets.
Impacted Resources
POST /api/v2/integrations/actions/{actionId}/execute
POST /api/v2/integrations/actions/{actionId}/test
POST /api/v2/integrations/actions/{actionId}/draft/test
Issue References
[BPIVR-2797]
Contacts
@Tyler Bath
@Richard Schott
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