On this new, refreshed season of the Genesys Cloud Q&A Show, we invite experts George Ganahl and Maxim Tsvetov answer questions in the Genesys online community. In this new season, you can expect shorter episodes, tips and demos from our experts, and a show that will elevate your Genesys knowledge. So jump in, it's time to have fun learning!
Chapters:
0:00 - 0:41: Intro
0:42 - 2:30: ACD Calls Getting Interrupted by Group Calls
2:31 - 4:05: No Input Inside an AI Guide
4:06 - 6:12: Transfer Permissions Update
6:13 - 7:19: Ability to Use Dynamic SIP Headers and Attach to Architect
7:20 - 8:35: External Transfer Using Correct Trunk
8:36 - 9:05: Outro
Resource Links to Threads on Community:
https://community.genesys.com/discussion/agent-on-acd-call-gets-interupted-by-group-call https://community.genesys.com/communities/community-home/digestviewer/viewthread?GroupId=19&MessageKey=1075e275-f13f-4634-999e-3b2a8c101f29&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4
https://community.genesys.com/discussion/blinder-transfer-and-consult-transfer-permissions#bm75ac471a-c0c5-47b8-b0d1-019bb966cd59
https://community.genesys.com/discussion/how-to-set-dynamic-values-to-custom-sip-headers-in-genesys-cloud-cx-not-through-xusertouser-in-set-uui-data-action-is-that-possible https://community.genesys.com/discussion/transfer-to-an-external-number-not-going-via-the-correct-trunk-even-that-rules-are-set-to-do-so Documentation in
Resource Center:
https://help.genesys.cloud/articles/add-agent-level-permissions-to-transfer-interactions/
#CommunityVideos(TAM,QA,etc.)------------------------------
Nicole Milliken
Senior Online Community Video Specialist
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