In this episode of the Genesys Cloud Q&A Show, we sit down with Anthony Romero and Sanoj George and they demo Apple Messages for Business. They'll be walking through the various features of Apple Messages and how it fits into the bigger picture of the Genesys Cloud channels.
Chapters:
0:00 - 2:54: Introductions
2:55 - 14:05 Overview of Channel-less and Apple Messages
14:06 - 25:07: Apples Messages Demo
25:08 - 27:48: Question 1 - Unique value of Apple Messages
27:49 - 30:05: Question 2 - Recommended approach of conversations
30:06 - 32:14: Question 3 - Two-part question
32:15 - 33:46: Question 4 - Failures and fallback procedures
33:47 - 35:18: Question 5 - How to get more info about Apple Messages
Resource Links:
Community Questions:
https://community.genesys.com/discussion/next-qa-show-apple-messages-for-business#bm59020ed7-28a6-4642-b3e7-2d321e6560af
Elevating CX using Apple Messages for Businness Blog:
https://www.genesys.com/blog/post/elevating-cx-using-apple-messages-for-business
About third-party messaging:
https://help.mypurecloud.com/articles/about-third-party-messaging/
Configure ACD for Apple Integrations:
https://help.mypurecloud.com/articles/configure-acd-for-apple-integrations/
#CommunityVideos(TAM,QA,etc.)------------------------------
Nicole Milliken
Senior Online Community Video Specialist
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