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New Q&A Show: End-to-End AI in the Customer Journey

  • 1.  New Q&A Show: End-to-End AI in the Customer Journey

    Posted 22 days ago

    Wow! Do we have an amazing Genesys Cloud Q&A Show for you. We sit down with @George Ganahl, a Genesys Cloud veteran and guru, who walks us through how AI touches every step of the customer journey from Genesys Predictive Engagement, to CoPilot, to Speech and Text Analytics, to Virtual Supervisor. You'll learn so much about what you can configure for your customer journeys and get so many details that will help tailor your business for success! You don't want to miss this episode. 

    Chapters: 

    0:00 - 0:58: Intro 

    0:59 - 3:25: Demo overview

    3:26 - 17:42: Demo of End-to-End AI in the Customer Journey

    17:43 - 18:55: Outro


    #CommunityVideos(TAM,QA,etc.)

    ------------------------------
    Nicole Milliken
    Senior Online Community Video Specialist
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  • 2.  RE: New Q&A Show: End-to-End AI in the Customer Journey

    Posted 18 days ago

    Nice 👍🏻



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    Victor Rocha
    Dev
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  • 3.  RE: New Q&A Show: End-to-End AI in the Customer Journey

    Posted 16 days ago

    Informative👍🏻



    ------------------------------
    Ashiesh Sharma
    GCX- GCP, ARC, SCR, QM
    Producer | Conductor | Composer
    BT plc
    ------------------------------



  • 4.  RE: New Q&A Show: End-to-End AI in the Customer Journey

    Posted 10 days ago

    So informative thank you @Nicole Milliken & @George Ganahl



    ------------------------------
    Phaneendra
    Technical Solutions Consultant
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  • 5.  RE: New Q&A Show: End-to-End AI in the Customer Journey

    Posted 10 days ago

    Thanks for Sharing the Information 😊



    ------------------------------
    AJAY KUMAR
    Technical Solutions Consultant
    12x Genesys Certified
    ------------------------------



  • 6.  RE: New Q&A Show: End-to-End AI in the Customer Journey

    Posted 9 days ago

    Nice 



    ------------------------------
    Hukam Singh
    Genesys Cloud Engineer
    ------------------------------



  • 7.  RE: New Q&A Show: End-to-End AI in the Customer Journey

    Posted 8 days ago

    Informative



    ------------------------------
    Narasimha Valluri
    ------------------------------



  • 8.  RE: New Q&A Show: End-to-End AI in the Customer Journey

    Posted 8 days ago

    Really informative session thank you



    ------------------------------
    Katie Deakin
    -
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  • 9.  RE: New Q&A Show: End-to-End AI in the Customer Journey

    Posted 8 days ago

    Good information.  Thank you. 



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    Jeff Carpenter
    ------------------------------



  • 10.  RE: New Q&A Show: End-to-End AI in the Customer Journey

    Posted 8 days ago

    Nice



    ------------------------------
    Victor Castañeda
    Analista Almawave
    ------------------------------



  • 11.  RE: New Q&A Show: End-to-End AI in the Customer Journey

    Posted 6 days ago

    Thanks for Sharing the Information 🎉



    ------------------------------
    Raja Sridhar Nagella
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  • 12.  RE: New Q&A Show: End-to-End AI in the Customer Journey

    Posted 4 days ago

    Informative



    ------------------------------
    Nirav Kumarsahu
    Customer Solution Design Professional
    ------------------------------



  • 13.  RE: New Q&A Show: End-to-End AI in the Customer Journey

    Posted 3 days ago

    Most enlightening and insightful.



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    Guilherme Souza
    n/a
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  • 14.  RE: New Q&A Show: End-to-End AI in the Customer Journey

    Posted 2 days ago

    Great session! It's really interesting to see how the different AI capabilities in Genesys Cloud can work together across the entire customer journey, from engagement and assistance to analytics and supervision.

    Thanks for sharing this!



    ------------------------------
    Eduardo Souza
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  • 15.  RE: New Q&A Show: End-to-End AI in the Customer Journey

    Posted 9 hours ago

    Thanks for Sharing



    ------------------------------
    Juliano Fernandes Mendes Pimentel De Paiva
    Genesys Analyst
    ------------------------------



  • 16.  RE: New Q&A Show: End-to-End AI in the Customer Journey

    Posted 3 hours ago

    Very informative, really good.



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    Camila Meneghini
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