Wow! Do we have an amazing Genesys Cloud Q&A Show for you. We sit down with @George Ganahl, a Genesys Cloud veteran and guru, who walks us through how AI touches every step of the customer journey from Genesys Predictive Engagement, to CoPilot, to Speech and Text Analytics, to Virtual Supervisor. You'll learn so much about what you can configure for your customer journeys and get so many details that will help tailor your business for success! You don't want to miss this episode.
Chapters:
0:00 - 0:58: Intro
0:59 - 3:25: Demo overview
3:26 - 17:42: Demo of End-to-End AI in the Customer Journey
17:43 - 18:55: Outro
#CommunityVideos(TAM,QA,etc.)------------------------------
Nicole Milliken
Senior Online Community Video Specialist
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