In this episode of the Genesys Cloud Q&A Show, we sit down with two AI experts, @Rebecca Roberts and @Valentina Postelnicu, who give us an overview of why Genesys is all-in on AI. Then we get an informative presentation about AI transformation and why it's so important.
Chapters:
0:00 - 0:21: Intro 0:22 - 1:57: Why is Genesys all-in on AI?
1:58 - 3:14: Why is this AI vision and journey important for customers?
3:15 - 4:13: What impacts are customers seeing with Genesys' AI tools?
4:14 - 6:02: Sometimes we get stuck after adopting AI. How does Genesys help?
6:03 - 16:42: Presentation on AI Transformation
16:43 - 19:38: What is your advice to people who are weary of AI?
#CommunityVideos(TAM,QA,etc.)------------------------------
Nicole Milliken
Senior Online Community Video Specialist
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