Genesys Cloud - Main

In this episode of the Genesys Cloud Q&A Show, we sit down with two AI experts, @Rebecca Roberts and @Valentina Postelnicu, who give us an overview of why Genesys is all-in on AI. Then we get an informative presentation about AI transformation and why it's so important. 

Chapters: 

0:00 - 0:21: Intro 0:22 - 1:57: Why is Genesys all-in on AI?

1:58 - 3:14: Why is this AI vision and journey important for customers?

3:15 - 4:13: What impacts are customers seeing with Genesys' AI tools?

4:14 - 6:02: Sometimes we get stuck after adopting AI. How does Genesys help?

6:03 - 16:42: Presentation on AI Transformation

16:43 - 19:38: What is your advice to people who are weary of AI?

#CommunityVideos(TAM,QA,etc.)

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Nicole Milliken
Senior Online Community Video Specialist
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Nice to have AI.

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AJAY KUMAR
XXX
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Sensational!

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Juliano Fernandes Mendes Pimentel De Paiva
Genesys Analyst
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Thanks Nicole. I enjoyed recording this with you 😊

Dear community, please reach out if you have any questions or just ideas you want to bounce back when it comes to #AITransformation. As you can see, I love chatting about this topic and we also have the entire #AdvisoryServices team to chime in and share perspectives from their experiences driving #ChangeReadiness and AI Adoption in the organizations they're working with.

Thanks,

Valentina

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Valentina Postelnicu
VP Advisory Services
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Loved recording with you! The info you had is just amazing for our community when thinking about AI transformation!

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Nicole Milliken
Senior Online Community Video Specialist
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Original Message:
Sent: 05-28-2026 08:48
From: Valentina Postelnicu
Subject: New Q&A Show: Genesys and AI

Thanks Nicole. I enjoyed recording this with you 😊

Dear community, please reach out if you have any questions or just ideas you want to bounce back when it comes to #AITransformation. As you can see, I love chatting about this topic and we also have the entire #AdvisoryServices team to chime in and share perspectives from their experiences driving #ChangeReadiness and AI Adoption in the organizations they're working with.

Thanks,

Valentina

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Valentina Postelnicu
VP Advisory Services
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Really interesting session and great insights from Rebecca Roberts and Valentina Postelnicu around how Genesys is approaching AI transformation. Thank you for sharing with us Nicole.

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Phaneendra
Technical Solutions Consultant
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Of course! Thanks Phaneendra!

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Nicole Milliken
Senior Online Community Video Specialist
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Original Message:
Sent: 05-28-2026 09:16
From: Phaneendra Avatapalli
Subject: New Q&A Show: Genesys and AI

Really interesting session and great insights from Rebecca Roberts and Valentina Postelnicu around how Genesys is approaching AI transformation. Thank you for sharing with us Nicole.

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Phaneendra
Technical Solutions Consultant
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Great presentation ladies, you rock💯!

Thank you so much for sharing your knowledge with all of us, hope to see more from you in the future🙏

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Rikke Knudsen
Principal CX Advisory Consultant
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Very informative! On Point!! 👏

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Hercules Ferreira
Senior Technical Account Manager
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Thanks Nicole, sharing recording nice one. 

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Raja Sridhar Nagella
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Nicole, Thank you so much . It's truly useful and interesting for those of us passionate about AI-related topics.

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Cesar Padilla
INDRA COLOMBIA
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This was made for you, Cesar, haha!

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Nicole Milliken
Senior Online Community Video Specialist
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Original Message:
Sent: 05-29-2026 04:45
From: Cesar Padilla
Subject: New Q&A Show: Genesys and AI

Nicole, Thank you so much . It's truly useful and interesting for those of us passionate about AI-related topics.

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Cesar Padilla
INDRA COLOMBIA
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Watch out for that, miss, don't say "give Cesar what is Cesar's" and that there are favoritism involved, hahahaha

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Cesar Padilla
INDRA COLOMBIA
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Original Message:
Sent: 05-29-2026 12:41
From: Nicole Milliken
Subject: New Q&A Show: Genesys and AI

This was made for you, Cesar, haha!

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Nicole Milliken
Senior Online Community Video Specialist
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Original Message:
Sent: 05-29-2026 04:45
From: Cesar Padilla
Subject: New Q&A Show: Genesys and AI

Nicole, Thank you so much . It's truly useful and interesting for those of us passionate about AI-related topics.

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Cesar Padilla
INDRA COLOMBIA

Awesome content! Is it going to be available on YT, LinkedIn, Tiktok?

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Miguel Lopez
Solutions Consultant
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Great Q&A show @Rebecca Roberts, @Valentina Postelnicu and @Nicole Milliken! 

Ready or not, one thing is clear: AI has completely changed our lives, especially as IT professionals.

I don't believe it will simply replace professionals, but it is definitely a huge warning sign for those who don't learn how to incorporate it into their environments and daily tasks.

AI is no longer just a differentiator. It has become a core component of how we work.

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Arthur Pereira Reinoldes
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Great session, thanks

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Simon Brown
Maintel Europe Limited
Senior Applications Consultant
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Muito Bom !!

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Kleber De Andrade Goncalves
x
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Thanks for sharing this !

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Gustavo Pellegrino
Solution Consultant Manager
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Good Info 

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Viraj Dhurat
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Muito bom

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Marciel da Silva
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Thanks Nicole. Great presentation!!

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Erika Giraldo
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Great Episode!

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Angelo Arezzi
VP, Workforce Management and Support Services
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very good!

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Fabíola Freitas
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Thanks Milliken for sharing wonderful video recording! :) 

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Nitin Patil
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