For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo of this new feature called "Genesys Cloud Copilot" and all the benefits you can expect from this tool. Hint: It means less work for you!
Chapters:
0:00 - 1:15: Intro
1:16 - 11:08: Genesys Cloud Copilot Demo
11:09 - 11:30: Outro
#CommunityVideos(TAM,QA,etc.)------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------