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For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo of this new feature called "Genesys Cloud Copilot" and all the benefits you can expect from this tool. Hint: It means less work for you!

Chapters: 

0:00 - 1:15: Intro

1:16 - 11:08: Genesys Cloud Copilot Demo

11:09 - 11:30: Outro

When will the needed permissions be available to assign? I looked today and they are not there.

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo of this new feature called "Genesys Cloud Copilot" and all the benefits you can expect from this tool. Hint: It means less work for you!

Chapters: 

0:00 - 1:15: Intro

1:16 - 11:08: Genesys Cloud Copilot Demo

11:09 - 11:30: Outro

When will the needed permissions be available to assign? I looked today and they are not there.

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo of this new feature called "Genesys Cloud Copilot" and all the benefits you can expect from this tool. Hint: It means less work for you!

Chapters: 

0:00 - 1:15: Intro

1:16 - 11:08: Genesys Cloud Copilot Demo

11:09 - 11:30: Outro

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo of this new feature called "Genesys Cloud Copilot" and all the benefits you can expect from this tool. Hint: It means less work for you!

Chapters: 

0:00 - 1:15: Intro

1:16 - 11:08: Genesys Cloud Copilot Demo

11:09 - 11:30: Outro

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo of this new feature called "Genesys Cloud Copilot" and all the benefits you can expect from this tool. Hint: It means less work for you!

Chapters: 

0:00 - 1:15: Intro

1:16 - 11:08: Genesys Cloud Copilot Demo

11:09 - 11:30: Outro

Great video! I just have one question: in the audit logs, will there be a way to identify that a specific action was performed by Copilot?

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo of this new feature called "Genesys Cloud Copilot" and all the benefits you can expect from this tool. Hint: It means less work for you!

Chapters: 

0:00 - 1:15: Intro

1:16 - 11:08: Genesys Cloud Copilot Demo

11:09 - 11:30: Outro

Great video! I just have one question: in the audit logs, will there be a way to identify that a specific action was performed by Copilot?

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo of this new feature called "Genesys Cloud Copilot" and all the benefits you can expect from this tool. Hint: It means less work for you!

Chapters: 

0:00 - 1:15: Intro

1:16 - 11:08: Genesys Cloud Copilot Demo

11:09 - 11:30: Outro

Hi Elisson, from my testing, the actions carried out by Copilot are done effectively on behalf of the logged in user, so the audit entries will show the actions being done by whichever user asked Copilot to do something.  I don't see anything that specifically identifies it as being done via Copilot.  This is a useful question though as it would be good for billing and auditing checks to be able to see who uses it and for what.

Great video! I just have one question: in the audit logs, will there be a way to identify that a specific action was performed by Copilot?

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo of this new feature called "Genesys Cloud Copilot" and all the benefits you can expect from this tool. Hint: It means less work for you!

Chapters: 

0:00 - 1:15: Intro

1:16 - 11:08: Genesys Cloud Copilot Demo

11:09 - 11:30: Outro

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo of this new feature called "Genesys Cloud Copilot" and all the benefits you can expect from this tool. Hint: It means less work for you!

Chapters: 

0:00 - 1:15: Intro

1:16 - 11:08: Genesys Cloud Copilot Demo

11:09 - 11:30: Outro

I love this feature! As an admin working on various tasks, sometimes you just need that little bit of extra information to solve what you're working on.  

Will there potentially be any future features to this that can limit the number of "AI Token" tasks that Supervisors and Admins can use, or to purely lock it down to Knowledge actions?  I think a challenge some of us will face is providing access to Supervisors who might go all out using it and end up spending a large volume of tokens.  I think if Admins could restrict the number of actions which contribute to AI Experience token usage, it could help us better control it's usage. 

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo of this new feature called "Genesys Cloud Copilot" and all the benefits you can expect from this tool. Hint: It means less work for you!

Chapters: 

0:00 - 1:15: Intro

1:16 - 11:08: Genesys Cloud Copilot Demo

11:09 - 11:30: Outro

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo of this new feature called "Genesys Cloud Copilot" and all the benefits you can expect from this tool. Hint: It means less work for you!

Chapters: 

0:00 - 1:15: Intro

1:16 - 11:08: Genesys Cloud Copilot Demo

11:09 - 11:30: Outro

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo of this new feature called "Genesys Cloud Copilot" and all the benefits you can expect from this tool. Hint: It means less work for you!

Chapters: 

0:00 - 1:15: Intro

1:16 - 11:08: Genesys Cloud Copilot Demo

11:09 - 11:30: Outro

Really great presentation.

Will there be a list of AI feature available?

 Would be great to know what it can do as I'm already thinking of things I would like to see Co pilot do and can post some idea's moving forward 

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo of this new feature called "Genesys Cloud Copilot" and all the benefits you can expect from this tool. Hint: It means less work for you!

Chapters: 

0:00 - 1:15: Intro

1:16 - 11:08: Genesys Cloud Copilot Demo

11:09 - 11:30: Outro

Just thought of a question . will you be able to set it up so it can just be used for enquires and not for changes even if the user has the ability to make changes .

AKA to start with say I  wanted to give it to a member of the Realtime time but just to get information not for them to make changes , can I do that or is it a case of it just adapts to you permissions only ?

Does that make sense or am I waffling ?

Really great presentation.

Will there be a list of AI feature available?

 Would be great to know what it can do as I'm already thinking of things I would like to see Co pilot do and can post some idea's moving forward 

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo of this new feature called "Genesys Cloud Copilot" and all the benefits you can expect from this tool. Hint: It means less work for you!

Chapters: 

0:00 - 1:15: Intro

1:16 - 11:08: Genesys Cloud Copilot Demo

11:09 - 11:30: Outro

@Tom Corsi I think I follow - more configurations and permissions are on the way very soon so you'll be able to control who can do what in GC Copilot.

But as a foundational principle, GC Copilot will not take an action or make a change that the user themselves cannot make. So the new controls will be about, essentially, who can use GC Copilot to take an AI action (which uses (fractions of) AI tokens). That piece will be more confirgurable soon.

Just thought of a question . will you be able to set it up so it can just be used for enquires and not for changes even if the user has the ability to make changes .

AKA to start with say I  wanted to give it to a member of the Realtime time but just to get information not for them to make changes , can I do that or is it a case of it just adapts to you permissions only ?

Does that make sense or am I waffling ?

Really great presentation.

Will there be a list of AI feature available?

 Would be great to know what it can do as I'm already thinking of things I would like to see Co pilot do and can post some idea's moving forward 

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo of this new feature called "Genesys Cloud Copilot" and all the benefits you can expect from this tool. Hint: It means less work for you!

Chapters: 

0:00 - 1:15: Intro

1:16 - 11:08: Genesys Cloud Copilot Demo

11:09 - 11:30: Outro

Really great presentation.

Will there be a list of AI feature available?

 Would be great to know what it can do as I'm already thinking of things I would like to see Co pilot do and can post some idea's moving forward 

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo of this new feature called "Genesys Cloud Copilot" and all the benefits you can expect from this tool. Hint: It means less work for you!

Chapters: 

0:00 - 1:15: Intro

1:16 - 11:08: Genesys Cloud Copilot Demo

11:09 - 11:30: Outro

Really great presentation.

Will there be a list of AI feature available?

 Would be great to know what it can do as I'm already thinking of things I would like to see Co pilot do and can post some idea's moving forward 

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo of this new feature called "Genesys Cloud Copilot" and all the benefits you can expect from this tool. Hint: It means less work for you!

Chapters: 

0:00 - 1:15: Intro

1:16 - 11:08: Genesys Cloud Copilot Demo

11:09 - 11:30: Outro

Hi @Tom Corsi, you can have a look at the list of available AI Agents documented here: https://help.genesys.cloud/409279/#work-with-ai-agents

Please add any product ideas to the Aha ideas space: https://genesyscloud.ideas.aha.io/?project=EPGCC

Thank you for your interest in this product!

Maciej

Really great presentation.

Will there be a list of AI feature available?

 Would be great to know what it can do as I'm already thinking of things I would like to see Co pilot do and can post some idea's moving forward 

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo of this new feature called "Genesys Cloud Copilot" and all the benefits you can expect from this tool. Hint: It means less work for you!

Chapters: 

0:00 - 1:15: Intro

1:16 - 11:08: Genesys Cloud Copilot Demo

11:09 - 11:30: Outro

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo of this new feature called "Genesys Cloud Copilot" and all the benefits you can expect from this tool. Hint: It means less work for you!

Chapters: 

0:00 - 1:15: Intro

1:16 - 11:08: Genesys Cloud Copilot Demo

11:09 - 11:30: Outro

Might be a bit niche but would really like to see a native terminal\CLI version of this in the future. For those of us who prefer working on the command line (Hopefully I'm not alone!) 

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo of this new feature called "Genesys Cloud Copilot" and all the benefits you can expect from this tool. Hint: It means less work for you!

Chapters: 

0:00 - 1:15: Intro

1:16 - 11:08: Genesys Cloud Copilot Demo

11:09 - 11:30: Outro

Will the Copilot have a feature to suggest feedback based on an answer?

This morning I was looking more into the new STT v4 engine and I figured I'd ask Copilot.  It only mentioned in it's response, v1,2 and 3, but nothing about v4.  However the article it referred me to, has brief information on v4.  

I suggested to it that the information about the new engine is on the page, but it said that information wasn't in it's search results.  

Just wondering with things it cant help with, does Genesys take these queries to improve it, or is there anything as users we can do to help?

Thanks :D

Might be a bit niche but would really like to see a native terminal\CLI version of this in the future. For those of us who prefer working on the command line (Hopefully I'm not alone!) 

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo of this new feature called "Genesys Cloud Copilot" and all the benefits you can expect from this tool. Hint: It means less work for you!

Chapters: 

0:00 - 1:15: Intro

1:16 - 11:08: Genesys Cloud Copilot Demo

11:09 - 11:30: Outro

Might be a bit niche but would really like to see a native terminal\CLI version of this in the future. For those of us who prefer working on the command line (Hopefully I'm not alone!) 

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo of this new feature called "Genesys Cloud Copilot" and all the benefits you can expect from this tool. Hint: It means less work for you!

Chapters: 

0:00 - 1:15: Intro

1:16 - 11:08: Genesys Cloud Copilot Demo

11:09 - 11:30: Outro

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo of this new feature called "Genesys Cloud Copilot" and all the benefits you can expect from this tool. Hint: It means less work for you!

Chapters: 

0:00 - 1:15: Intro

1:16 - 11:08: Genesys Cloud Copilot Demo

11:09 - 11:30: Outro

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo of this new feature called "Genesys Cloud Copilot" and all the benefits you can expect from this tool. Hint: It means less work for you!

Chapters: 

0:00 - 1:15: Intro

1:16 - 11:08: Genesys Cloud Copilot Demo

11:09 - 11:30: Outro

#CommunityVideos(TAM,QA,etc.)

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Nicole Milliken
Senior Online Community Video Specialist
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