This is such an exciting episode! Our host Matt Lawson sits down with the Genesys AI Architect team and they demo how Genesys customers are using Genesys Cloud AI capabilities to really boost their stats. After the demo, they answer some great questions the Genesys Community had about AI implementation. This team makes AI dreams become a reality, so make sure you grab a bowl of popcorn.
Chapters:
0:00 - 2:55: Intro
2:56 - 14:20: Genesys Digital and AI Delivery Demo
14:21 - 29:25: Benchmark AI Customer Demo
29:26 - 33:28: Question 1
33:29 - 37:44: Question 2
37:45 - 38:51: Question 3
38:52 - 41:33: Question 4
41:34 - 44:09: Question 5
44:10 - 48:09: Question 6
48:10 - 50:33: Question 7
50:34 - 52:39: Question 8
52:40 - 53:46: Outro
Resource Links: Community Questions: https://community.genesys.com/discussion/next-qa-show-what-ai-topic-questions-would-you-like-covered
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Nicole Milliken
Senior Online Community Video Specialist
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