Preview the new Genesys Cloud navigation and information architecture today!
After years of significant growth, adding new features and capabilities along the way, Genesys Cloud is evolving its navigation to improve efficiency, with fewer clicks and less confusion. Fewer clicks mean it's easier to find what you need, with less cognitive overhead making your experience with Genesys Cloud more intuitive.
The redesigned navigation delivers a clean, modern, and consistent interface - intuitive for occasional business users, yet powerful enough for experienced IT professionals. From a business value perspective, we expect this improvement to drive:
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Faster onboarding for new users
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Reduced reliance on Genesys support
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Lower dependency on specialized IT staff for navigation-related tasks
Join us here for a quick 15-minute webinar and demo of the new Genesys Cloud navigation and information architecture updates. All customers can experience the updated UI in September 2025 with General Availability in October 2025.
#GenesysCloud------------------------------
Nicola Schardt
Manager of Product Management, Genesys Education
Genesys - Employees
nicky.schardt@genesys.com------------------------------