A new recorded Webinar called Speech and Text Analytics and Supervisor AI Features is now available on the Beyond Catalog, for any Beyond subscription holders .This webinar recording introduces you to "Speech and Text Analytics (STA)" configuration with Programs, Topics, and Phrases. In addition, the new Genesys Cloud WEM Supervisor AI Features, such as AI Summaries for Interactions and Automated Scoring Options in Evaluation Forms, are covered.
The following topics are covered in this webinar recording:
- Speech and Text Analytics (STA) Overview
- Programs, Topics, and Phrases
- Reporting and Analytics
- AI Summaries for Interactions
- Quality Management (QM)
- Automated Scoring Options in Evaluation Forms
- STA Business Value
- Genesys Professional Services Offerings
Interested in learning more? Comment on this tread and an expert will get back to you or, visit the Beyond Website for details.
If you're not currently a Beyond subscription holder but would like to learn more, the following articles are available to you for free.
Community: https://community.genesys.com/viewdocument/overview-genesyscloud-virtual-sup?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments
Resource Center: Supervisor copilot - Genesys Cloud Resource Center
Beyond Free Core Subscription: https://learn.genesys.com/pages/293/beyond-core-dashboard
For more information, please visit the Beyond Website or contact @Melissa Talamonti-Clark directly.
#SpeechandTextAnalytics------------------------------
Melissa Talamonti-Clark
Product Manager, Genesys Beyond
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