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🎯 New Release: Increased PG to SG Limits, Added Filters and Extended Forecast Horizon

  • 1.  🎯 New Release: Increased PG to SG Limits, Added Filters and Extended Forecast Horizon

    Posted an hour ago

    Enhancements to Capacity Planning Flexibility & Forecasting Horizon

    🚀Enhancements to Capacity Planning Flexibility & Forecasting Horizon

     We're rolling out several enhancements to Capacity Planning and Staffing Configuration designed to give you greater flexibility, improved filtering, and longer-term planning capabilities.

    These updates help streamline how you manage Planning Groups and Staffing Groups, while also enabling more strategic, forward-looking workforce planning.

    🌟 What's New

    đź”§ Increased Planning Group Limit per Staffing Group

    You can now scale your configurations more easily:

    • The number of Planning Groups (PGs) associated to a Staffing Group (SG) can be increased up to 50
    • The default limit remains at 10 PGs
    • Higher limits are available via a Care request
    • Limit increase request can be made in increments of 10, not to exceed 50Only ask for what you really need and not the full 50 if it's not needed.

    Why it matters:
    Supports more complex organizational structures without requiring additional SGs.

    🔍 New Filtering in PG/SG Association View

    You can now filter Staffing Groups (SGs) and Planning Groups (PGs) directly within the Capacity Plan in the PG/SG Association View

    Filtering behavior:

    • Selecting an SG automatically selects its associated PGs
    • Selecting a PG automatically selects its associated SGs
    • If an SG has additional PGs not selected:
      • An icon will indicate a partial selection
    • A "Reset Filters" option restores the default view (all SGs and PGs selected)

    Why it matters:
    Quickly isolate and analyze specific segments of your workforce without losing context.

    📊 Filter-Aware Charts & Grid Updates

    All charts and grid data now dynamically update based on selected filters.

    Over/Under Section:

    • Displays only the selected PGs
    • Introduces a new "Total" row showing:
      • Combined Over/Under FTE for all PGs selected
      • Total Required FTE
      • Total Planned FTE

    Chart Updates:

    • Charts now reflect filtered data
    • Values align with the Total row

    Staffing Inputs Section:

    • Shows SGs that are fully or partially selected
    • For partially selected SGs:
      • Total Planned FTE is shown
      • Expanded view shows only FTE allocated to selected PGs

    Why it matters:
    Ensures consistency between what you filter and what you see-no more manual reconciliation.

    đź“… Extended Forecast Horizon (Up to 104 Weeks)

    You can now use forecasts with start dates up to 104 weeks (2 years) in the future for:

    • Capacity Plans
    • Staffing Requirements

    Why it matters:
    Enables longer-term strategic planning and better alignment with business growth forecasts.

    ⚡ Benefits at a Glance

    • Scale Staffing Groups to support more complex structures
    • Filter and analyze PG/SG relationships with precision
    • See accurate, real-time updates across charts and grids
    • Plan further ahead with extended forecast support
    • Reduce manual work when building and reviewing capacity plans

    đź“… Availability

    These enhancements are available starting April 20, 2026 to April 24,2026 based on regions.
    No additional configuration is required beyond optional Care requests for increased PG limits.


    #CapacityPlanning

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    Belinda Herrera
    Genesys, Staff Product Manager
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