Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  New Role - Inbound Only

    Posted 10-11-2018 07:32
    No replies, thread closed.
    Hello Everyone,

    I just would like to make sure that when I create a new role with the same license limit I have, this will not cost the organization.
    Since the customer want to have agents who can only have inbound calls with outbound calls.

    Best Regards,

    ------------------------------
    Ali Aljohani
    Jathwa Technology Solutions
    ------------------------------


  • 2.  RE: New Role - Inbound Only
    Best Answer

    Posted 10-15-2018 13:32
    Edited by Ali Aljohani 10-21-2018 04:36
    No replies, thread closed.
    Hello Ali, 

    Creating new roles are free. You will get charged for the highest licence applied to a user that logs in for that month. 
    For instance, if you added PureCloud 3 licence to the new role, then it will be charged accordingly if a person assigned that role logs in during the billing cycle. 

    Hope this helps.

    Thank you!

    ------------------------------
    RC Cantiller
    Global Digital Team, Customer Success
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: New Role - Inbound Only

    Posted 10-21-2018 04:37
    No replies, thread closed.
    Thank you very much, Raymond.

    Best Regards,
    Ali

    ------------------------------
    Ali Aljohani
    Jathwa Technology Solutions
    ------------------------------

    Original Message


Related Content