Message Image

Skip to main content (Press Enter).

Skip auxiliary navigation (Press Enter).

Skip main navigation (Press Enter).

Genesys Cloud - Main

View Only

Discussion Thread View

Back to discussions

Expand all | Collapse all

New Salesforce WEM Activity Screen

Steven Alix09-07-2023 19:52

Hi, I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it ...

Carlos Correia09-08-2023 13:55

Same here. I don't understand where I can find that new component. I keep having the same two: InteractionUtility ...

Pierre Schneider09-11-2023 10:29

Hi, same here. There is nothing to configure. Maybe needs a new version from appExchange? Thanks, ...

Alistair Taylor09-11-2023 11:48

I've found the same. Not sure if I need to be patient for the new component to become available (through ...

Josh Davis09-11-2023 11:52

It would be nice to get some confirmation from Genesys that this is expected. I don't see that we ...

Steven Alix09-11-2023 12:17

Hoping Genesys might be able to give us some advice. @Richard Schott do you have any insight into ...

Carlos Correia09-13-2023 10:30

Hi all, I just had an update from Customer Care: " we're aiming to release this feature formally by ...

Steven Alix09-13-2023 21:29

That's great news. Look forward to the update. ------------------------------------------- ...

Steven Alix09-15-2023 12:52

In case anyone in the thread didn't see the new managed package is available. ------------------------------ ...

Alistair Taylor09-18-2023 05:26

Thanks! I've now been able to add the custom component to the App page but don't see any content ...

Steven Alix09-18-2023 08:13

I'm also having the same issue. I follow the directions as written and the App appears, but it's ...

Carlos Correia09-18-2023 11:04

Mine is working fine now. It takes a few seconds to load but it works. Permissions maybe? ------------------------------ ...

Steven Alix09-18-2023 11:28

My Screen never moves past this. I can see WEM activity on my regular GCloud native ui. It possible ...

Carlos Correia09-18-2023 11:42

As far as I know, no permission needed other than the ones described in Resource Center for this ...

Alistair Taylor09-19-2023 13:39

I'm getting the same behaviour as Steve describes. ------------------------------ Alistair ...

Vaun McCarthy09-25-2023 18:55

Any update on this? ------------------------------ Vaun McCarthy ------------------------------ ...

Steven Alix09-26-2023 08:20

Unfortunately Vaun I am still unable to get this to work. @Carlos Correia can you tell ...

Carlos Correia09-26-2023 08:28

Sure, I'm in EMEA (Dublin). ------------------------------ Carlos Correia Xseed-Consultoria ...

Alistair Taylor09-26-2023 09:49

I'm using EU-W-2 (London). ------------------------------ Alistair Taylor Presales Solutions ...

Vaun McCarthy09-26-2023 18:41

APSE2 here, which means unfortunately it doesn't appear to be region specific. Are you ...

Alistair Taylor09-27-2023 08:35

I'm trying this in a Salesforce Developer Edition Org. ------------------------------ Alistair ...

Steven Alix09-27-2023 09:02

I'm also in a developer edition. ------------------------------------------- ...

Steven Alix09-27-2023 10:33

Genesys Care is escalating to developers as they can see something of an issue in the logs ...

Steven Alix09-28-2023 15:00

Hi All, Genesys Care has updated that certain package settings need to be enabled. ...

Vaun McCarthy09-28-2023 15:32

Excellent, thanks Steve. That did the trick for me. ------------------------------ ...

Alistair Taylor09-29-2023 06:59

Thanks! That's working for me too now. ------------------------------ Alistair Taylor ...

1. New Salesforce WEM Activity Screen

0 Like