Genesys Cloud - Main

Hi,

I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it out, but am unable to see the CustomComponent. I updated to the latest verison in appExchange 4.14.0, but that appears to be some months old. Will a new version of the managed package with the component become available soon? Or am I doing something wrong based on the instructions?

Thanks for the help,

Steve

Hi,

I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it out, but am unable to see the CustomComponent. I updated to the latest verison in appExchange 4.14.0, but that appears to be some months old. Will a new version of the managed package with the component become available soon? Or am I doing something wrong based on the instructions?

Thanks for the help,

Steve

Hi,

I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it out, but am unable to see the CustomComponent. I updated to the latest verison in appExchange 4.14.0, but that appears to be some months old. Will a new version of the managed package with the component become available soon? Or am I doing something wrong based on the instructions?

Thanks for the help,

Steve

#Integrations

------------------------------
Steve Alix
EDCi
------------------------------

Hi,

I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it out, but am unable to see the CustomComponent. I updated to the latest verison in appExchange 4.14.0, but that appears to be some months old. Will a new version of the managed package with the component become available soon? Or am I doing something wrong based on the instructions?

Thanks for the help,

Steve

It would be nice to get some confirmation from Genesys that this is expected. 

I don't see that we can add the component ourselves so it likely will be a newer version than the currently available 4.14.

can anyone confirm when the AppExchange package is expected to be updated?  Is there some verbiage that can be added to the Resource Center to indicate when SalesForce version dependencies exist?  

Hi,

I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it out, but am unable to see the CustomComponent. I updated to the latest verison in appExchange 4.14.0, but that appears to be some months old. Will a new version of the managed package with the component become available soon? Or am I doing something wrong based on the instructions?

Thanks for the help,

Steve

Hi,

I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it out, but am unable to see the CustomComponent. I updated to the latest verison in appExchange 4.14.0, but that appears to be some months old. Will a new version of the managed package with the component become available soon? Or am I doing something wrong based on the instructions?

Thanks for the help,

Steve

Hi all,

I just had an update from Customer Care:
"we're aiming to release this feature formally by the end of this week but please bear in mind that this could be subject to change if any issues crop up that may require us to revise the new managed package"

Hi,

I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it out, but am unable to see the CustomComponent. I updated to the latest verison in appExchange 4.14.0, but that appears to be some months old. Will a new version of the managed package with the component become available soon? Or am I doing something wrong based on the instructions?

Thanks for the help,

Steve

Hi all,

I just had an update from Customer Care:
"we're aiming to release this feature formally by the end of this week but please bear in mind that this could be subject to change if any issues crop up that may require us to revise the new managed package"

Hi,

I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it out, but am unable to see the CustomComponent. I updated to the latest verison in appExchange 4.14.0, but that appears to be some months old. Will a new version of the managed package with the component become available soon? Or am I doing something wrong based on the instructions?

Thanks for the help,

Steve

In case anyone in the thread didn't see the new managed package is available.

------------------------------
Steve Alix
EDCi

Original Message:
Sent: 09-13-2023 21:28
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Original Message:
Sent: 9/13/2023 10:30:00 AM
From: Carlos Correia
Subject: RE: New Salesforce WEM Activity Screen

Hi all,

I just had an update from Customer Care:
"we're aiming to release this feature formally by the end of this week but please bear in mind that this could be subject to change if any issues crop up that may require us to revise the new managed package"

------------------------------
Carlos Correia
Xseed-Consultoria e Sistemas de Informacao Lda

Original Message:
Sent: 09-07-2023 19:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Hi,

I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it out, but am unable to see the CustomComponent. I updated to the latest verison in appExchange 4.14.0, but that appears to be some months old. Will a new version of the managed package with the component become available soon? Or am I doing something wrong based on the instructions?

Thanks for the help,

Steve

#Integrations

------------------------------
Steve Alix
EDCi
------------------------------

Thanks!

I've now been able to add the custom component to the App page but don't see any content when I open the App. What am I still missing?

Thanks,

------------------------------
Alistair Taylor
Presales Solutions Architect

Original Message:
Sent: 09-15-2023 12:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

In case anyone in the thread didn't see the new managed package is available.

------------------------------
Steve Alix
EDCi

Original Message:
Sent: 09-13-2023 21:28
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Original Message:
Sent: 9/13/2023 10:30:00 AM
From: Carlos Correia
Subject: RE: New Salesforce WEM Activity Screen

Hi all,

I just had an update from Customer Care:
"we're aiming to release this feature formally by the end of this week but please bear in mind that this could be subject to change if any issues crop up that may require us to revise the new managed package"

------------------------------
Carlos Correia
Xseed-Consultoria e Sistemas de Informacao Lda

Original Message:
Sent: 09-07-2023 19:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Hi,

I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it out, but am unable to see the CustomComponent. I updated to the latest verison in appExchange 4.14.0, but that appears to be some months old. Will a new version of the managed package with the component become available soon? Or am I doing something wrong based on the instructions?

Thanks for the help,

Steve

#Integrations

------------------------------
Steve Alix
EDCi
------------------------------

I'm also having the same issue.

I follow the directions as written and the App appears, but it's blank.

Thanks!

I've now been able to add the custom component to the App page but don't see any content when I open the App. What am I still missing?

Thanks,

------------------------------
Alistair Taylor
Presales Solutions Architect

Original Message:
Sent: 09-15-2023 12:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

In case anyone in the thread didn't see the new managed package is available.

------------------------------
Steve Alix
EDCi

Original Message:
Sent: 09-13-2023 21:28
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Original Message:
Sent: 9/13/2023 10:30:00 AM
From: Carlos Correia
Subject: RE: New Salesforce WEM Activity Screen

Hi all,

I just had an update from Customer Care:
"we're aiming to release this feature formally by the end of this week but please bear in mind that this could be subject to change if any issues crop up that may require us to revise the new managed package"

------------------------------
Carlos Correia
Xseed-Consultoria e Sistemas de Informacao Lda

Original Message:
Sent: 09-07-2023 19:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Hi,

I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it out, but am unable to see the CustomComponent. I updated to the latest verison in appExchange 4.14.0, but that appears to be some months old. Will a new version of the managed package with the component become available soon? Or am I doing something wrong based on the instructions?

Thanks for the help,

Steve

#Integrations

------------------------------
Steve Alix
EDCi
------------------------------

Mine is working fine now. It takes a few seconds to load but it works.

Permissions maybe?

I'm also having the same issue.

I follow the directions as written and the App appears, but it's blank.

Thanks!

I've now been able to add the custom component to the App page but don't see any content when I open the App. What am I still missing?

Thanks,

------------------------------
Alistair Taylor
Presales Solutions Architect

Original Message:
Sent: 09-15-2023 12:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

In case anyone in the thread didn't see the new managed package is available.

------------------------------
Steve Alix
EDCi

Original Message:
Sent: 09-13-2023 21:28
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Original Message:
Sent: 9/13/2023 10:30:00 AM
From: Carlos Correia
Subject: RE: New Salesforce WEM Activity Screen

Hi all,

I just had an update from Customer Care:
"we're aiming to release this feature formally by the end of this week but please bear in mind that this could be subject to change if any issues crop up that may require us to revise the new managed package"

------------------------------
Carlos Correia
Xseed-Consultoria e Sistemas de Informacao Lda

Original Message:
Sent: 09-07-2023 19:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Hi,

I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it out, but am unable to see the CustomComponent. I updated to the latest verison in appExchange 4.14.0, but that appears to be some months old. Will a new version of the managed package with the component become available soon? Or am I doing something wrong based on the instructions?

Thanks for the help,

Steve

#Integrations

------------------------------
Steve Alix
EDCi
------------------------------

My Screen never moves past this. I can see WEM activity on my regular GCloud native ui.

It possible it's permissions, did I miss a new custom permission?

Mine is working fine now. It takes a few seconds to load but it works.

Permissions maybe?

I'm also having the same issue.

I follow the directions as written and the App appears, but it's blank.

Thanks!

I've now been able to add the custom component to the App page but don't see any content when I open the App. What am I still missing?

Thanks,

------------------------------
Alistair Taylor
Presales Solutions Architect

Original Message:
Sent: 09-15-2023 12:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

In case anyone in the thread didn't see the new managed package is available.

------------------------------
Steve Alix
EDCi

Original Message:
Sent: 09-13-2023 21:28
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Original Message:
Sent: 9/13/2023 10:30:00 AM
From: Carlos Correia
Subject: RE: New Salesforce WEM Activity Screen

Hi all,

I just had an update from Customer Care:
"we're aiming to release this feature formally by the end of this week but please bear in mind that this could be subject to change if any issues crop up that may require us to revise the new managed package"

------------------------------
Carlos Correia
Xseed-Consultoria e Sistemas de Informacao Lda

Original Message:
Sent: 09-07-2023 19:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Hi,

I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it out, but am unable to see the CustomComponent. I updated to the latest verison in appExchange 4.14.0, but that appears to be some months old. Will a new version of the managed package with the component become available soon? Or am I doing something wrong based on the instructions?

Thanks for the help,

Steve

#Integrations

------------------------------
Steve Alix
EDCi
------------------------------

My Screen never moves past this. I can see WEM activity on my regular GCloud native ui.

It possible it's permissions, did I miss a new custom permission?

Mine is working fine now. It takes a few seconds to load but it works.

Permissions maybe?

I'm also having the same issue.

I follow the directions as written and the App appears, but it's blank.

Thanks!

I've now been able to add the custom component to the App page but don't see any content when I open the App. What am I still missing?

Thanks,

------------------------------
Alistair Taylor
Presales Solutions Architect

Original Message:
Sent: 09-15-2023 12:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

In case anyone in the thread didn't see the new managed package is available.

------------------------------
Steve Alix
EDCi

Original Message:
Sent: 09-13-2023 21:28
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Original Message:
Sent: 9/13/2023 10:30:00 AM
From: Carlos Correia
Subject: RE: New Salesforce WEM Activity Screen

Hi all,

I just had an update from Customer Care:
"we're aiming to release this feature formally by the end of this week but please bear in mind that this could be subject to change if any issues crop up that may require us to revise the new managed package"

------------------------------
Carlos Correia
Xseed-Consultoria e Sistemas de Informacao Lda

Original Message:
Sent: 09-07-2023 19:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Hi,

I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it out, but am unable to see the CustomComponent. I updated to the latest verison in appExchange 4.14.0, but that appears to be some months old. Will a new version of the managed package with the component become available soon? Or am I doing something wrong based on the instructions?

Thanks for the help,

Steve

#Integrations

------------------------------
Steve Alix
EDCi
------------------------------

I'm getting the same behaviour as Steve describes.

My Screen never moves past this. I can see WEM activity on my regular GCloud native ui.

It possible it's permissions, did I miss a new custom permission?

Mine is working fine now. It takes a few seconds to load but it works.

Permissions maybe?

I'm also having the same issue.

I follow the directions as written and the App appears, but it's blank.

Thanks!

I've now been able to add the custom component to the App page but don't see any content when I open the App. What am I still missing?

Thanks,

------------------------------
Alistair Taylor
Presales Solutions Architect

Original Message:
Sent: 09-15-2023 12:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

In case anyone in the thread didn't see the new managed package is available.

------------------------------
Steve Alix
EDCi

Original Message:
Sent: 09-13-2023 21:28
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Original Message:
Sent: 9/13/2023 10:30:00 AM
From: Carlos Correia
Subject: RE: New Salesforce WEM Activity Screen

Hi all,

I just had an update from Customer Care:
"we're aiming to release this feature formally by the end of this week but please bear in mind that this could be subject to change if any issues crop up that may require us to revise the new managed package"

------------------------------
Carlos Correia
Xseed-Consultoria e Sistemas de Informacao Lda

Original Message:
Sent: 09-07-2023 19:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Hi,

I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it out, but am unable to see the CustomComponent. I updated to the latest verison in appExchange 4.14.0, but that appears to be some months old. Will a new version of the managed package with the component become available soon? Or am I doing something wrong based on the instructions?

Thanks for the help,

Steve

#Integrations

------------------------------
Steve Alix
EDCi
------------------------------

Any update on this?

I'm getting the same behaviour as Steve describes.

My Screen never moves past this. I can see WEM activity on my regular GCloud native ui.

It possible it's permissions, did I miss a new custom permission?

Mine is working fine now. It takes a few seconds to load but it works.

Permissions maybe?

I'm also having the same issue.

I follow the directions as written and the App appears, but it's blank.

Thanks!

I've now been able to add the custom component to the App page but don't see any content when I open the App. What am I still missing?

Thanks,

------------------------------
Alistair Taylor
Presales Solutions Architect

Original Message:
Sent: 09-15-2023 12:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

In case anyone in the thread didn't see the new managed package is available.

------------------------------
Steve Alix
EDCi

Original Message:
Sent: 09-13-2023 21:28
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Original Message:
Sent: 9/13/2023 10:30:00 AM
From: Carlos Correia
Subject: RE: New Salesforce WEM Activity Screen

Hi all,

I just had an update from Customer Care:
"we're aiming to release this feature formally by the end of this week but please bear in mind that this could be subject to change if any issues crop up that may require us to revise the new managed package"

------------------------------
Carlos Correia
Xseed-Consultoria e Sistemas de Informacao Lda

Original Message:
Sent: 09-07-2023 19:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Hi,

I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it out, but am unable to see the CustomComponent. I updated to the latest verison in appExchange 4.14.0, but that appears to be some months old. Will a new version of the managed package with the component become available soon? Or am I doing something wrong based on the instructions?

Thanks for the help,

Steve

#Integrations

------------------------------
Steve Alix
EDCi
------------------------------

Unfortunately Vaun I am still unable to get this to work.

@Carlos Correia can you tell me what genesys AWS region your org is in? 

Vaun and Alistair what regions are your org in?

I'm in USwest2 wondering if it's a region issue. I'll be opening a ticket if I can't figure this out.

Thanks

Any update on this?

I'm getting the same behaviour as Steve describes.

My Screen never moves past this. I can see WEM activity on my regular GCloud native ui.

It possible it's permissions, did I miss a new custom permission?

Mine is working fine now. It takes a few seconds to load but it works.

Permissions maybe?

I'm also having the same issue.

I follow the directions as written and the App appears, but it's blank.

Thanks!

I've now been able to add the custom component to the App page but don't see any content when I open the App. What am I still missing?

Thanks,

------------------------------
Alistair Taylor
Presales Solutions Architect

Original Message:
Sent: 09-15-2023 12:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

In case anyone in the thread didn't see the new managed package is available.

------------------------------
Steve Alix
EDCi

Original Message:
Sent: 09-13-2023 21:28
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Original Message:
Sent: 9/13/2023 10:30:00 AM
From: Carlos Correia
Subject: RE: New Salesforce WEM Activity Screen

Hi all,

I just had an update from Customer Care:
"we're aiming to release this feature formally by the end of this week but please bear in mind that this could be subject to change if any issues crop up that may require us to revise the new managed package"

------------------------------
Carlos Correia
Xseed-Consultoria e Sistemas de Informacao Lda

Original Message:
Sent: 09-07-2023 19:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Hi,

I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it out, but am unable to see the CustomComponent. I updated to the latest verison in appExchange 4.14.0, but that appears to be some months old. Will a new version of the managed package with the component become available soon? Or am I doing something wrong based on the instructions?

Thanks for the help,

Steve

#Integrations

------------------------------
Steve Alix
EDCi
------------------------------

Sure, I'm in EMEA (Dublin).

Unfortunately Vaun I am still unable to get this to work.

@Carlos Correia can you tell me what genesys AWS region your org is in? 

Vaun and Alistair what regions are your org in?

I'm in USwest2 wondering if it's a region issue. I'll be opening a ticket if I can't figure this out.

Thanks

Any update on this?

I'm getting the same behaviour as Steve describes.

My Screen never moves past this. I can see WEM activity on my regular GCloud native ui.

It possible it's permissions, did I miss a new custom permission?

Mine is working fine now. It takes a few seconds to load but it works.

Permissions maybe?

I'm also having the same issue.

I follow the directions as written and the App appears, but it's blank.

Thanks!

I've now been able to add the custom component to the App page but don't see any content when I open the App. What am I still missing?

Thanks,

------------------------------
Alistair Taylor
Presales Solutions Architect

Original Message:
Sent: 09-15-2023 12:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

In case anyone in the thread didn't see the new managed package is available.

------------------------------
Steve Alix
EDCi

Original Message:
Sent: 09-13-2023 21:28
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Original Message:
Sent: 9/13/2023 10:30:00 AM
From: Carlos Correia
Subject: RE: New Salesforce WEM Activity Screen

Hi all,

I just had an update from Customer Care:
"we're aiming to release this feature formally by the end of this week but please bear in mind that this could be subject to change if any issues crop up that may require us to revise the new managed package"

------------------------------
Carlos Correia
Xseed-Consultoria e Sistemas de Informacao Lda

Original Message:
Sent: 09-07-2023 19:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Hi,

I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it out, but am unable to see the CustomComponent. I updated to the latest verison in appExchange 4.14.0, but that appears to be some months old. Will a new version of the managed package with the component become available soon? Or am I doing something wrong based on the instructions?

Thanks for the help,

Steve

#Integrations

------------------------------
Steve Alix
EDCi
------------------------------

Unfortunately Vaun I am still unable to get this to work.

@Carlos Correia can you tell me what genesys AWS region your org is in? 

Vaun and Alistair what regions are your org in?

I'm in USwest2 wondering if it's a region issue. I'll be opening a ticket if I can't figure this out.

Thanks

Any update on this?

I'm getting the same behaviour as Steve describes.

My Screen never moves past this. I can see WEM activity on my regular GCloud native ui.

It possible it's permissions, did I miss a new custom permission?

Mine is working fine now. It takes a few seconds to load but it works.

Permissions maybe?

I'm also having the same issue.

I follow the directions as written and the App appears, but it's blank.

Thanks!

I've now been able to add the custom component to the App page but don't see any content when I open the App. What am I still missing?

Thanks,

------------------------------
Alistair Taylor
Presales Solutions Architect

Original Message:
Sent: 09-15-2023 12:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

In case anyone in the thread didn't see the new managed package is available.

------------------------------
Steve Alix
EDCi

Original Message:
Sent: 09-13-2023 21:28
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Original Message:
Sent: 9/13/2023 10:30:00 AM
From: Carlos Correia
Subject: RE: New Salesforce WEM Activity Screen

Hi all,

I just had an update from Customer Care:
"we're aiming to release this feature formally by the end of this week but please bear in mind that this could be subject to change if any issues crop up that may require us to revise the new managed package"

------------------------------
Carlos Correia
Xseed-Consultoria e Sistemas de Informacao Lda

Original Message:
Sent: 09-07-2023 19:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Hi,

I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it out, but am unable to see the CustomComponent. I updated to the latest verison in appExchange 4.14.0, but that appears to be some months old. Will a new version of the managed package with the component become available soon? Or am I doing something wrong based on the instructions?

Thanks for the help,

Steve

#Integrations

------------------------------
Steve Alix
EDCi
------------------------------

APSE2 here, which means unfortunately it doesn't appear to be region specific.  

Are you all doing this in dev editions or something else and how old/new are those instances if you're using a dev one?

Unfortunately Vaun I am still unable to get this to work.

@Carlos Correia can you tell me what genesys AWS region your org is in? 

Vaun and Alistair what regions are your org in?

I'm in USwest2 wondering if it's a region issue. I'll be opening a ticket if I can't figure this out.

Thanks

Any update on this?

I'm getting the same behaviour as Steve describes.

My Screen never moves past this. I can see WEM activity on my regular GCloud native ui.

It possible it's permissions, did I miss a new custom permission?

Mine is working fine now. It takes a few seconds to load but it works.

Permissions maybe?

I'm also having the same issue.

I follow the directions as written and the App appears, but it's blank.

Thanks!

I've now been able to add the custom component to the App page but don't see any content when I open the App. What am I still missing?

Thanks,

------------------------------
Alistair Taylor
Presales Solutions Architect

Original Message:
Sent: 09-15-2023 12:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

In case anyone in the thread didn't see the new managed package is available.

------------------------------
Steve Alix
EDCi

Original Message:
Sent: 09-13-2023 21:28
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Original Message:
Sent: 9/13/2023 10:30:00 AM
From: Carlos Correia
Subject: RE: New Salesforce WEM Activity Screen

Hi all,

I just had an update from Customer Care:
"we're aiming to release this feature formally by the end of this week but please bear in mind that this could be subject to change if any issues crop up that may require us to revise the new managed package"

------------------------------
Carlos Correia
Xseed-Consultoria e Sistemas de Informacao Lda

Original Message:
Sent: 09-07-2023 19:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Hi,

I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it out, but am unable to see the CustomComponent. I updated to the latest verison in appExchange 4.14.0, but that appears to be some months old. Will a new version of the managed package with the component become available soon? Or am I doing something wrong based on the instructions?

Thanks for the help,

Steve

#Integrations

------------------------------
Steve Alix
EDCi
------------------------------

I'm trying this in a Salesforce Developer Edition Org.

APSE2 here, which means unfortunately it doesn't appear to be region specific.  

Are you all doing this in dev editions or something else and how old/new are those instances if you're using a dev one?

Unfortunately Vaun I am still unable to get this to work.

@Carlos Correia can you tell me what genesys AWS region your org is in? 

Vaun and Alistair what regions are your org in?

I'm in USwest2 wondering if it's a region issue. I'll be opening a ticket if I can't figure this out.

Thanks

Any update on this?

I'm getting the same behaviour as Steve describes.

My Screen never moves past this. I can see WEM activity on my regular GCloud native ui.

It possible it's permissions, did I miss a new custom permission?

Mine is working fine now. It takes a few seconds to load but it works.

Permissions maybe?

I'm also having the same issue.

I follow the directions as written and the App appears, but it's blank.

Thanks!

I've now been able to add the custom component to the App page but don't see any content when I open the App. What am I still missing?

Thanks,

------------------------------
Alistair Taylor
Presales Solutions Architect

Original Message:
Sent: 09-15-2023 12:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

In case anyone in the thread didn't see the new managed package is available.

------------------------------
Steve Alix
EDCi

Original Message:
Sent: 09-13-2023 21:28
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Original Message:
Sent: 9/13/2023 10:30:00 AM
From: Carlos Correia
Subject: RE: New Salesforce WEM Activity Screen

Hi all,

I just had an update from Customer Care:
"we're aiming to release this feature formally by the end of this week but please bear in mind that this could be subject to change if any issues crop up that may require us to revise the new managed package"

------------------------------
Carlos Correia
Xseed-Consultoria e Sistemas de Informacao Lda

Original Message:
Sent: 09-07-2023 19:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Hi,

I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it out, but am unable to see the CustomComponent. I updated to the latest verison in appExchange 4.14.0, but that appears to be some months old. Will a new version of the managed package with the component become available soon? Or am I doing something wrong based on the instructions?

Thanks for the help,

Steve

#Integrations

------------------------------
Steve Alix
EDCi
------------------------------

I'm trying this in a Salesforce Developer Edition Org.

APSE2 here, which means unfortunately it doesn't appear to be region specific.  

Are you all doing this in dev editions or something else and how old/new are those instances if you're using a dev one?

Unfortunately Vaun I am still unable to get this to work.

@Carlos Correia can you tell me what genesys AWS region your org is in? 

Vaun and Alistair what regions are your org in?

I'm in USwest2 wondering if it's a region issue. I'll be opening a ticket if I can't figure this out.

Thanks

Any update on this?

I'm getting the same behaviour as Steve describes.

My Screen never moves past this. I can see WEM activity on my regular GCloud native ui.

It possible it's permissions, did I miss a new custom permission?

Mine is working fine now. It takes a few seconds to load but it works.

Permissions maybe?

I'm also having the same issue.

I follow the directions as written and the App appears, but it's blank.

Thanks!

I've now been able to add the custom component to the App page but don't see any content when I open the App. What am I still missing?

Thanks,

------------------------------
Alistair Taylor
Presales Solutions Architect

Original Message:
Sent: 09-15-2023 12:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

In case anyone in the thread didn't see the new managed package is available.

------------------------------
Steve Alix
EDCi

Original Message:
Sent: 09-13-2023 21:28
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Original Message:
Sent: 9/13/2023 10:30:00 AM
From: Carlos Correia
Subject: RE: New Salesforce WEM Activity Screen

Hi all,

I just had an update from Customer Care:
"we're aiming to release this feature formally by the end of this week but please bear in mind that this could be subject to change if any issues crop up that may require us to revise the new managed package"

------------------------------
Carlos Correia
Xseed-Consultoria e Sistemas de Informacao Lda

Original Message:
Sent: 09-07-2023 19:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Hi,

I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it out, but am unable to see the CustomComponent. I updated to the latest verison in appExchange 4.14.0, but that appears to be some months old. Will a new version of the managed package with the component become available soon? Or am I doing something wrong based on the instructions?

Thanks for the help,

Steve

#Integrations

------------------------------
Steve Alix
EDCi
------------------------------

Genesys Care is escalating to developers as they can see something of an issue in the logs I sent them. Will follow up soon.

I'm trying this in a Salesforce Developer Edition Org.

APSE2 here, which means unfortunately it doesn't appear to be region specific.  

Are you all doing this in dev editions or something else and how old/new are those instances if you're using a dev one?

Unfortunately Vaun I am still unable to get this to work.

@Carlos Correia can you tell me what genesys AWS region your org is in? 

Vaun and Alistair what regions are your org in?

I'm in USwest2 wondering if it's a region issue. I'll be opening a ticket if I can't figure this out.

Thanks

Any update on this?

I'm getting the same behaviour as Steve describes.

My Screen never moves past this. I can see WEM activity on my regular GCloud native ui.

It possible it's permissions, did I miss a new custom permission?

Mine is working fine now. It takes a few seconds to load but it works.

Permissions maybe?

I'm also having the same issue.

I follow the directions as written and the App appears, but it's blank.

Thanks!

I've now been able to add the custom component to the App page but don't see any content when I open the App. What am I still missing?

Thanks,

------------------------------
Alistair Taylor
Presales Solutions Architect

Original Message:
Sent: 09-15-2023 12:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

In case anyone in the thread didn't see the new managed package is available.

------------------------------
Steve Alix
EDCi

Original Message:
Sent: 09-13-2023 21:28
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Original Message:
Sent: 9/13/2023 10:30:00 AM
From: Carlos Correia
Subject: RE: New Salesforce WEM Activity Screen

Hi all,

I just had an update from Customer Care:
"we're aiming to release this feature formally by the end of this week but please bear in mind that this could be subject to change if any issues crop up that may require us to revise the new managed package"

------------------------------
Carlos Correia
Xseed-Consultoria e Sistemas de Informacao Lda

Original Message:
Sent: 09-07-2023 19:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Hi,

I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it out, but am unable to see the CustomComponent. I updated to the latest verison in appExchange 4.14.0, but that appears to be some months old. Will a new version of the managed package with the component become available soon? Or am I doing something wrong based on the instructions?

Thanks for the help,

Steve

#Integrations

------------------------------
Steve Alix
EDCi
------------------------------

Hi All,

Genesys Care has updated that certain package settings need to be enabled.

Please follow these.

Please go to setup and search installed packages > select configure > Select Genesys Cloud for Salesforce Lightning from the drop-down > Scroll down to Client Event Settings and select Lightning Message Channel. You'll want to add all of the available options and then click save directly under it. Then go back to your app wait a moment and see if it loads properly.

Also the RC will be updated to indicated the required configuration.

Steve

Genesys Care is escalating to developers as they can see something of an issue in the logs I sent them. Will follow up soon.

I'm trying this in a Salesforce Developer Edition Org.

APSE2 here, which means unfortunately it doesn't appear to be region specific.  

Are you all doing this in dev editions or something else and how old/new are those instances if you're using a dev one?

Unfortunately Vaun I am still unable to get this to work.

@Carlos Correia can you tell me what genesys AWS region your org is in? 

Vaun and Alistair what regions are your org in?

I'm in USwest2 wondering if it's a region issue. I'll be opening a ticket if I can't figure this out.

Thanks

Any update on this?

I'm getting the same behaviour as Steve describes.

My Screen never moves past this. I can see WEM activity on my regular GCloud native ui.

It possible it's permissions, did I miss a new custom permission?

Mine is working fine now. It takes a few seconds to load but it works.

Permissions maybe?

I'm also having the same issue.

I follow the directions as written and the App appears, but it's blank.

Thanks!

I've now been able to add the custom component to the App page but don't see any content when I open the App. What am I still missing?

Thanks,

------------------------------
Alistair Taylor
Presales Solutions Architect

Original Message:
Sent: 09-15-2023 12:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

In case anyone in the thread didn't see the new managed package is available.

------------------------------
Steve Alix
EDCi

Original Message:
Sent: 09-13-2023 21:28
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Original Message:
Sent: 9/13/2023 10:30:00 AM
From: Carlos Correia
Subject: RE: New Salesforce WEM Activity Screen

Hi all,

I just had an update from Customer Care:
"we're aiming to release this feature formally by the end of this week but please bear in mind that this could be subject to change if any issues crop up that may require us to revise the new managed package"

------------------------------
Carlos Correia
Xseed-Consultoria e Sistemas de Informacao Lda

Original Message:
Sent: 09-07-2023 19:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Hi,

I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it out, but am unable to see the CustomComponent. I updated to the latest verison in appExchange 4.14.0, but that appears to be some months old. Will a new version of the managed package with the component become available soon? Or am I doing something wrong based on the instructions?

Thanks for the help,

Steve

#Integrations

------------------------------
Steve Alix
EDCi
------------------------------

Excellent, thanks Steve.  That did the trick for me.

Hi All,

Genesys Care has updated that certain package settings need to be enabled.

Please follow these.

Please go to setup and search installed packages > select configure > Select Genesys Cloud for Salesforce Lightning from the drop-down > Scroll down to Client Event Settings and select Lightning Message Channel. You'll want to add all of the available options and then click save directly under it. Then go back to your app wait a moment and see if it loads properly.

Also the RC will be updated to indicated the required configuration.

Steve

Genesys Care is escalating to developers as they can see something of an issue in the logs I sent them. Will follow up soon.

I'm trying this in a Salesforce Developer Edition Org.

APSE2 here, which means unfortunately it doesn't appear to be region specific.  

Are you all doing this in dev editions or something else and how old/new are those instances if you're using a dev one?

Unfortunately Vaun I am still unable to get this to work.

@Carlos Correia can you tell me what genesys AWS region your org is in? 

Vaun and Alistair what regions are your org in?

I'm in USwest2 wondering if it's a region issue. I'll be opening a ticket if I can't figure this out.

Thanks

Any update on this?

I'm getting the same behaviour as Steve describes.

My Screen never moves past this. I can see WEM activity on my regular GCloud native ui.

It possible it's permissions, did I miss a new custom permission?

Mine is working fine now. It takes a few seconds to load but it works.

Permissions maybe?

I'm also having the same issue.

I follow the directions as written and the App appears, but it's blank.

Thanks!

I've now been able to add the custom component to the App page but don't see any content when I open the App. What am I still missing?

Thanks,

------------------------------
Alistair Taylor
Presales Solutions Architect

Original Message:
Sent: 09-15-2023 12:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

In case anyone in the thread didn't see the new managed package is available.

------------------------------
Steve Alix
EDCi

Original Message:
Sent: 09-13-2023 21:28
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Original Message:
Sent: 9/13/2023 10:30:00 AM
From: Carlos Correia
Subject: RE: New Salesforce WEM Activity Screen

Hi all,

I just had an update from Customer Care:
"we're aiming to release this feature formally by the end of this week but please bear in mind that this could be subject to change if any issues crop up that may require us to revise the new managed package"

------------------------------
Carlos Correia
Xseed-Consultoria e Sistemas de Informacao Lda

Original Message:
Sent: 09-07-2023 19:52
From: Steven Alix
Subject: New Salesforce WEM Activity Screen

Hi,

I was excited to see the new options for the WEM Activity view in SFDC. I'm working to build it out, but am unable to see the CustomComponent. I updated to the latest verison in appExchange 4.14.0, but that appears to be some months old. Will a new version of the managed package with the component become available soon? Or am I doing something wrong based on the instructions?

Thanks for the help,

Steve

#Integrations

------------------------------
Steve Alix
EDCi
------------------------------