Workforce Engagement Management

Hi Breno, 

yes as a GC3 user this is possible and full details can be found in the below Resource Centre article:

generate a schedule without a forecast

As part of this, you can also state your preferred shift length and start time distributions.

Paul

Hi Paul, thank you for your collaboration.

I tested the documentation generate a schedule without a forecast and created a schedule. But I doesn't have automatic distribution.

I  created and configured a work plan - for test.

I created a generated schedule and then the distribution time status was the default, at the same time. The distribution shouldn't be the same.

I needed an automatic dislocation schedule between users.

Att,

Breno Canyggia

Hi Breno, 

yes as a GC3 user this is possible and full details can be found in the below Resource Centre article:

generate a schedule without a forecast

As part of this, you can also state your preferred shift length and start time distributions.

Paul

Schedule optimization would occur if there was load/staffing requirement. Without that shift/activity start times would not be optimized. We do not fall back to some even or normal distribution for those things. Even in a cold-start scenario you can bootstrap with a forecast import. Once there is a week's worth of actual queue aggregated data, you can start producing forecasts.

Hi Paul, thank you for your collaboration.

I tested the documentation generate a schedule without a forecast and created a schedule. But I doesn't have automatic distribution.

I  created and configured a work plan - for test.

I created a generated schedule and then the distribution time status was the default, at the same time. The distribution shouldn't be the same.

I needed an automatic dislocation schedule between users.

Att,

Breno Canyggia

Hi Breno, 

yes as a GC3 user this is possible and full details can be found in the below Resource Centre article:

generate a schedule without a forecast

As part of this, you can also state your preferred shift length and start time distributions.

Paul

Hi Jay, I understand. Thank you for the explanation, but for the business role I need to start without a forecast (because I don't have data historical) but I need an optimization schedule, It's possible? I have nearly 700 users per example, which reduces the worked team for creating a schedule and configuring manually, changing time status for not conflict interval User A with B... 

Att,

Breno Canyggia

Schedule optimization would occur if there was load/staffing requirement. Without that shift/activity start times would not be optimized. We do not fall back to some even or normal distribution for those things. Even in a cold-start scenario you can bootstrap with a forecast import. Once there is a week's worth of actual queue aggregated data, you can start producing forecasts.

Hi Paul, thank you for your collaboration.

I tested the documentation generate a schedule without a forecast and created a schedule. But I doesn't have automatic distribution.

I  created and configured a work plan - for test.

I created a generated schedule and then the distribution time status was the default, at the same time. The distribution shouldn't be the same.

I needed an automatic dislocation schedule between users.

Att,

Breno Canyggia

Hi Breno, 

yes as a GC3 user this is possible and full details can be found in the below Resource Centre article:

generate a schedule without a forecast

As part of this, you can also state your preferred shift length and start time distributions.

Paul

You can bootstrap by creating and importing data that can be used for forecasting (search for Historical Data Import section on the following page). That would be my first suggestion. https://help.mypurecloud.com/articles/about-workforce-management/

Second and third suggestion would be to either import a resultant forecast (you create something and import as the final forecast) or import source days (again from something you create). https://help.mypurecloud.com/articles/add-a-forecast/

Bootstrapping in either of the ways I mentioned is pretty commonly done by customers, PS, and partners. 

Optimization needs load and importing data or manufacturing data is a means to bootstrap.

Hi Jay, I understand. Thank you for the explanation, but for the business role I need to start without a forecast (because I don't have data historical) but I need an optimization schedule, It's possible? I have nearly 700 users per example, which reduces the worked team for creating a schedule and configuring manually, changing time status for not conflict interval User A with B... 

Att,

Breno Canyggia

Schedule optimization would occur if there was load/staffing requirement. Without that shift/activity start times would not be optimized. We do not fall back to some even or normal distribution for those things. Even in a cold-start scenario you can bootstrap with a forecast import. Once there is a week's worth of actual queue aggregated data, you can start producing forecasts.

Hi Paul, thank you for your collaboration.

I tested the documentation generate a schedule without a forecast and created a schedule. But I doesn't have automatic distribution.

I  created and configured a work plan - for test.

I created a generated schedule and then the distribution time status was the default, at the same time. The distribution shouldn't be the same.

I needed an automatic dislocation schedule between users.

Att,

Breno Canyggia

Hi Breno, 

yes as a GC3 user this is possible and full details can be found in the below Resource Centre article:

generate a schedule without a forecast

As part of this, you can also state your preferred shift length and start time distributions.

Paul