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New Speech and Text Analytics ILT Course!

  • 1.  New Speech and Text Analytics ILT Course!

    Posted 06-16-2026 14:19

    Education is excited to announce the new Speech and Text Analytics: Configuration and Insights ILT course.

    This new course introduces the concepts and capabilities of Genesys Cloud Speech and Text Analytics. Here, you will learn how to configure the feature and leverage its reporting and analytics tools. You will also discover how Speech and Text Analytics supports contact center Quality Management initiatives and helps organizations enhance both customer and agent experiences.

    Coming soon, we will also be rolling out this course in a Self-Study option and releasing an STA Certification. Stay tuned!

    For any questions, please reply to this thread.


    #Certification
    #GenesysCloud
    #Training

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    Melissa Talamonti-Clark
    Product Manager, Genesys Education
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  • 2.  RE: New Speech and Text Analytics ILT Course!

    Posted 06-24-2026 12:37

    Really looking forward to this course. I'm excited that there is an STA certification coming!



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    Kelsie Bowles
    Senior Professional Services Consultant
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  • 3.  RE: New Speech and Text Analytics ILT Course!

    Posted 06-30-2026 11:06

    I just enrolled and thanks for sharing this information.



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    Francis Guo
    NA
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  • 4.  RE: New Speech and Text Analytics ILT Course!

    Posted 07-01-2026 09:50

    The Speech and Text Analytics Certification will be available sometime in July. Ahead of it's release, the practice exam is now available on Webassesor. You can find the steps for accessing the practice exam and community announcement here. 



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    Melissa Talamonti-Clark
    Product Manager, Genesys Education
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  • 5.  RE: New Speech and Text Analytics ILT Course!

    Posted 07-01-2026 16:54

    Just signed up and looking forward to taking this course!



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    Jonathan Nolan
    President, Dunamis Consulting Inc (DCX)
    jonathan.nolan@getdunamis.com
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  • 6.  RE: New Speech and Text Analytics ILT Course!

    Posted 18 days ago

    Education is excited to announce that the Self-Study option to this new ILT is now available! You can find the course here. In addition, the new STA certification should be active by the end of the week.



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    Melissa Talamonti-Clark
    Product Manager, Genesys Education
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  • 7.  RE: New Speech and Text Analytics ILT Course!

    Posted 18 days ago

    Thank you will be doing my self-study and certification soon great addition to the learning journey.



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    Phaneendra
    Technical Solutions Consultant
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    Original Message


  • 8.  RE: New Speech and Text Analytics ILT Course!

    Posted 17 days ago

    Education would like to announce that the Genesys Cloud: Speech and Text Analytics Certification is now available on our website! The recommended preparation course is the Speech and Text Analytics: Configuration and Insights ILT or Self-Study. There is also a practice exam that can be accessed via the course. Happy studying!



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    Melissa Talamonti-Clark
    Product Manager, Genesys Education
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  • 9.  RE: New Speech and Text Analytics ILT Course!

    Posted 17 days ago

    I just received my exam voucher and thank you for sharing with us the information.



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    Francis Guo
    NA
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    Original Message


  • 10.  RE: New Speech and Text Analytics ILT Course!

    Posted 17 days ago

    Great news! I was so excited about this new certification that I have already taken the exam and passed with a 90% score! 🎉

    It was a great opportunity to reinforce important Speech and Text Analytics concepts, especially around behavioral analytics, topic insights, configuration, optimization and business value.

    Congratulations to the Genesys Education team for creating another valuable certification. I really enjoyed the experience! 🚀

    image


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    Mateus Nunes
    CX Manager at Solve4ME
    mateus.nunes@solve4me.com.br
    Brazil
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  • 11.  RE: New Speech and Text Analytics ILT Course!

    Posted 16 days ago
    Edited by Luiz Rosa 16 days ago

    I took the exam yesterday and really enjoyed it! It covers the main use cases well and shows how the platform’s features can be applied in practice.

    I used the Self-Study material to prepare, and it was very helpful. The content is well aligned with the exam topics, and I was able to pass the exam.

    Happy studying, and good luck to everyone planning to take the exam!

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    Luiz Rosa
    Full stack developer
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  • 12.  RE: New Speech and Text Analytics ILT Course!

    Posted 16 days ago

    Congratulations, Luiz, on passing the exam! You're a great example of dedication and continuous learning in the Genesys ecosystem.

    I'm planning to take this exam as well, so it's really encouraging to read your feedback. It's great to know that the Self-Study material is well aligned with the exam and that it helped you succeed.

    Thanks for sharing your experience, and congratulations once again!



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    Raphael Poliesi
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    Original Message


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