Workforce Engagement Management

Hey All - 

Question regarding the permissions for team schedule view.

Along with the Workforce Management > Agent Management Unit Schedule > View permission we also require the 
UI > Agent Activity > View .

For background, our agents do use the activity view. We are slowly working our way to have them view more, however, we do not assign training modules to our agents via Genesys we have our own enterprise level applications that support this.  
Is there a way to remove the widgets that appear on the Overview Tab in the Activity screen?
Is there thought to including the team view in the Analytics Workspace as well? As agents can also view their performance here (evaluations, interactions, their specific performance, schedule, state etc).

Note: I posed this question in the New Feature Release: Team View – See Your Colleagues' Schedules  (https://community.genesys.com/discussion/new-feature-release-team-view-see-your-colleagues-schedules)  but did hear anything.  Hoping community has some insight.

#ScheduleManagement

------------------------------
Melissa Callender
Senior Operations Specialist
Ontario Teachers Pension Plan
------------------------------

Hi Melissa

Thanks for your message, apologies for the slight delay here.

At present no there isn't a way that you could remove the Learning widget from the view. I believe that's your question here?

We don't have plans to have this view available in the Analytics Workspace at the moment, we are concentrating our efforts on the Activity view. If this is something that would be preferred, please could you add an Idea so we could track that?

Thanks

------------------------------
Andy Boland
Product Manager
------------------------------

@Andy Boland Hello, we have multiple on-queue types that our agents work on daily. Is there a role/permission that we can enable to allow agents to see different queue types on the team schedule?

------------------------------
Sal Barba
------------------------------

Original Message:
Sent: 10-14-2025 07:48
From: Andy Boland
Subject: New Team Schedule View

Hi Melissa

Thanks for your message, apologies for the slight delay here.

At present no there isn't a way that you could remove the Learning widget from the view. I believe that's your question here?

We don't have plans to have this view available in the Analytics Workspace at the moment, we are concentrating our efforts on the Activity view. If this is something that would be preferred, please could you add an Idea so we could track that?

Thanks

------------------------------
Andy Boland
Product Manager
------------------------------

Hello Sal

Thanks for your comment

At the moment no, you're only able to see Category level information.

There is an Ida for this on the portal, please add your vote or any comments to this

https://genesyscloud.ideas.aha.io/ideas/WESCH-I-621

Thanks

------------------------------
Andy Boland
Product Manager
------------------------------

Original Message:
Sent: 11-05-2025 09:55
From: Sal Barba
Subject: New Team Schedule View

@Andy Boland Hello, we have multiple on-queue types that our agents work on daily. Is there a role/permission that we can enable to allow agents to see different queue types on the team schedule?

------------------------------
Sal Barba
------------------------------


Original Message:
Sent: 10-14-2025 07:48
From: Andy Boland
Subject: New Team Schedule View

Hi Melissa

Thanks for your message, apologies for the slight delay here.

At present no there isn't a way that you could remove the Learning widget from the view. I believe that's your question here?

We don't have plans to have this view available in the Analytics Workspace at the moment, we are concentrating our efforts on the Activity view. If this is something that would be preferred, please could you add an Idea so we could track that?

Thanks

------------------------------
Andy Boland
Product Manager

Oi pessoal, tudo bem?

Complementando as informações já compartilhadas:

No momento, não é possível remover individualmente os widgets da aba Overview na tela de Activity. Esse layout ainda é padronizado pela aplicação e não possui configurações granulares para esconder ou reorganizar os blocos, incluindo o widget de Learning. Mesmo quando a empresa utiliza soluções externas para treinamentos (como é o seu caso), o componente ainda permanece visível.

Sobre a visualização do Team Schedule em outros módulos, como o Analytics Workspace: hoje a prioridade de desenvolvimento está concentrada na experiência dentro da tela de Activity, e não há previsão oficial para replicar a Team View em outras áreas da plataforma.

Entretanto, existe um caminho importante para direcionar essa necessidade:
Registrar ou votar em uma Idea no portal de sugestões da Genesys.
Isso é o que orienta o roadmap e acelera implementações quando há impacto coletivo.

O colega já compartilhou uma Idea relacionada ao detalhamento por tipos de fila na visualização da agenda:
https://genesyscloud.ideas.aha.io/ideas/WESCH-I-621

Recomendo adicionar voto + comentário, descrevendo seu cenário de uso.
Quanto mais contexto de negócio (por exemplo: impacto na operação, clareza para agentes, experiência na gestão de escalas), maior a chance dessa demanda ganhar prioridade.

------------------------------
Fernando Sotto dos Santos
Consultor Grupo Casas Bahia
------------------------------