Good afternoon,

I'm reaching out to the community for some direction on how to best educate myself on the Genesys platform. I'm new to Genesys but not new to WFM or ACD applications. In my previous role, I worked with NICE IEX for over 20 years, so I have a strong background in workforce management principles and contact center operations.

I'm now looking to leverage that experience to get up to speed with Genesys. Any guidance on recommended training resources, documentation, or learning paths-especially those tailored to someone with a WFM background-would be greatly appreciated.

Thank you in advance for your support and insights!

Hi Norman,

Welcome 😀

I look after the WEM Community for all things Workforce Engagement Management - click here and join, we have lots of information in the library, upcoming events you can join or watch past webinars, we currently have The Ricght Smile Webinars, the next one is July 9th and is covering WFM and there are 2 recorded sessions covering Speech and Text Aanlytics and Gamification and Contests.

See you there!