Workforce Optimization

Latest Discussion Posts

  • Good Morning/Afternoon everybody.  Welcome to the Workforce Engagement Management forum, in this forum we welcome customers from all platforms to have open and constructive conversations around all things WFO/WEM related.  Not sure on who to use ...

  • Thanks Geoff I can see its currently sitting with Engineering. They are working through the concern. I will have my team reach out and update this thread.  Cheers ------------------------------ Cameron Smith Sr Director, Product Management - Workforce ...

  • Good Morning All Yesterday we released Decisions Version 9.0 . One of the key elements of this release is the new forecasting enhancements. Decisions is available on the following platforms:  PureEngage, PureConnect and PureCloud, its also available ...

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  • I sent a message response but thought I should also update the post in case anyone else is interested. What I proposed will add an extra step to your review/approval process. The requests prior to review/approval can be copied and placed in an Excel file ...

  • Good Morning Matt,  The WFM Administrators guide does talk about statistics collection and making sure you are account for overall multimedia statistics. You can get more information here . This will improve the AHT collection mechanism which is important ...

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