Good Morning/Afternoon everybody.  Welcome to the Workforce Engagement Management forum, in this forum we welcome customers from all platforms to have open and constructive conversations around all things WFO/WEM related.  Not sure on who to use ...

Thanks Geoff I can see its currently sitting with Engineering. They are working through the concern. I will have my team reach out and update this thread.  Cheers ------------------------------ Cameron Smith Sr Director, Product Management - Workforce ...

Good Morning All Yesterday we released Decisions Version 9.0 . One of the key elements of this release is the new forecasting enhancements. Decisions is available on the following platforms:  PureEngage, PureConnect and PureCloud, its also available ...

I sent a message response but thought I should also update the post in case anyone else is interested. What I proposed will add an extra step to your review/approval process. The requests prior to review/approval can be copied and placed in an Excel file ...

Good Morning Matt,  The WFM Administrators guide does talk about statistics collection and making sure you are account for overall multimedia statistics. You can get more information here . This will improve the AHT collection mechanism which is important ...