Hello Community! We are hosting an Ask Me Anything (AMA) session on the New Genesys Cloud Analytics Dashboard Interface. This is your opportunity to talk all things dashboard with two members of the Principal Product Management team in real time! ...

WFM Community, has anyone implemented Time Off request with the Workforce System ? If so, I would love to learn about your journey. Were there any Workforce API realtime time off balance discrepancies? Was the implementation successful? etc. So anyone ...

We have run into similar issues and unfortunately the support center haven't been much help, other than suggesting that we completely reconfigure our planning groups (and therefor the way that our contact center is structured as a whole). Since migrating ...

So you've not found a means to exclude a single code, but instead adjust the tolerance within your SA Goals. Yes? ------------------------------ Phil Ploeser Auto Club Group ------------------------------

Not today, but having enforced min/max lengths along with 'step'/increment value for activity codes seems like a very good enhancement. Right now the length you can specify on an activity code is just the default, so we would have to allow one to specify ...

Schedule generation will look for applicable approved time-off requests for the scheduling period and will attempt to schedule the time-off activities. If there are time off-requests approved after schedule generation or if the attempt to schedule already ...

Now that we have added all the cool tools like Activity Scheduling, I wanted to start a discussion about how you normally schedule holidays. I had these ideas: Activity Scheduling across ALL your agent on a set day Remove ALL interactions in the ...

Beyond is excited to announce a new recorded webinar on Alternative Shift Trades. Alternative Shift Trades allow agents to trade daily shifts with the system based on rules and service goals that the administrator configures. There is an automatic ...