Workforce Engagement Management

The Time Off team are releasing start and end time estimates for full-day Time Off Requests. This update improves how full-day requests are evaluated against schedules, work plans and partial-day time-off requests. This will be rolled out from 22nd ...

New work team condition for time-off request permissions The Time Off team is releasing a new Work Team condition for selected time-off request permissions. This enhancement gives administrators more granular control over which time-off requests ...

Hello WEM/WFM Community, We're looking for Workforce Management users who would be willing to participate in a conversation about their experience with the Intraday Management UI in Genesys Cloud. As we think about the future of Intraday ...

That situation seems like more of an exception than the rule, particularly now that Time Off Requests pick up the work plan - I'd expect the Time Off activity to replace the scheduled shift. In most cases, agents who have had leave approved would raise ...

I appreciate it Robert, will review your recommendations with our group. thank you ------------------------------ Sasha Mujanovich Analyst ------------------------------

Hi Paul, any limitations of requirements to this feature? We are noticing that it is not working for the teams we support. We conduct a test ourselves as well. Time off limits are there and built to count against time off limit in the time off plan, but ...

Hi Melissa, One important consideration for Management Unit design is the administrative scope of the MU in Genesys Cloud WFM. A Management Unit is not just a visibility or organizational grouping; it is also the level at which important WFM settings ...

Thanks. ------------------------------ Nicky Williams ------------------------------