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  • Join the WEM Connections Program - Where Skills Meet Value! Looking to level up your WEM game? The WEM Connections program in partnership with GCAP brings together Genesys Cloud WEM users for valuable (and actually enjoyable!) peer-to-peer conversations. ...

    1 person likes this.
  • Hello, would like to get your feedback on how you would like to configure WFM notifications in the future. This will help with a project currently being researched. Starting with what I will call 'Workforce Management administrative notifications', ...

    3 people like this.
  • I will answer with a very simplistic scenario of a simple equal weighted average time series forecast. Obviously we support more than 3-dozen time series forecasting methods. Goal: utilize a simple average time series forecast method that looks at the ...

  • I am with you @Gene Gutierrez . We need the ability to easily retrieve activity codes from the past 52 weeks, when we need them. Our data team create something but it is not sufficient for my needs. It give me the duration of the activity code, but ...

    1 person likes this.
  • Team, we are seeing multiple meetings and coaching scheduled using the Coaching tool in Genesys with Scheule turn off. When this happens agents will not be scheduled an official meeting in Genesys rather, they only receive a notification. Is there a ...

  • Thanks, everyone, for your feedback-it's incredibly helpful. I'll be reaching out shortly to those who offered to discuss things in more depth, and I'll also follow up on the broader thread in the coming days. ------------------------------ Paul Turner ...

  • @Jose Ruiz no, it works only for evaluators, but not quality admins. The point is that we have more than 1 quality admin per division and they need to support each other and have a historical overview of results visible for them inside division. ------------------------------ ...

  • Hi Shelby, Could you please raise a care ticket for this if you haven't already? There can be several configurations that can cause scheduling conflicts or Forecast/Scheduling environmental factors that can prevent sessions from being found. To ensure ...

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