Hi everyone Today we're excited to be releasing some improvements to the Agent/Queue/Flow Topic views You'll now be able to select a Topic column header, as you can with other columns, to see a distribution of the Topic across the timeframe selected: ...

I would like to know if anyone knows how many planning groups can be created per administration unit within an organization in genesys cloud or inform me if there is a limit. Regards, #WorkforceManagement ------------------------------ ...

Hi Heather, We were also struggling with this process in addition to trying to reassign MUs for a generated or published schedule. Unfortunately it sounds like you have already identified the workaround (remove the agent from the schedule entirely, ...

Customer engagement Messenger support for Estonian, Latvian, and Lithuanian Genesys Cloud now supports Estonian, (et), Latvian (lv), and Lithuanian (lt) in the Messenger window. For more information, see Genesys Cloud supported languages . ...

Good day Community, We are pulling the WFM adherence report from API for each day in a range of days. Example: last 3 days, we pull a report for each day, setting the start and end dates for one day on the API request. What we see is random Agents ...

Hi Jay, We would appreciate your help in getting this escalated and hopefully fixed. All of the agents in the work team are scheduled in WFM. Our ticket number is 0003353646 for reference. ------------------------------ Aaron Buckley Breezeline ...

Hello All, We ran into a couple small issues that needed to be addressed before we released this, so we've moved the GA date out a couple weeks. The new GA date for this is now 12/13/2023. Everything seems to be on track for that date as of now but ...

Hi Anna, Development is still actively working on this fix, which is currently going through the QA process. I will update when we have a better idea of ETA on release to production. Thank you for your patience. ------------------------------ ...