Workforce Engagement Management

 View Only

WEM News

New features coming soon..

Updated Apr 22

How AI and Automation for Supervisors can...read more

Latest Blog

What happened in March?

Check It Out

Get early access to New Features

Check it Out

Beyond | WEM Learning Paths

Beyond

Post Your Ideas for New Features

HERE

Help us the shape the future of customer service

Join Now

Earn Rewards for Your Advocacy

Join GCAP

Latest Discussion Post

  • Profile Picture

    Join the WEM Connections Program - Where Skills Meet ...

    By: Tracy Vickers , 2 days ago
    Posted in: Workforce Engagement Management

    Join the WEM Connections Program - Where Skills Meet Value! Looking to level up your WEM game? The WEM Connections program in partnership with GCAP brings together Genesys Cloud WEM users for valuable (and actually enjoyable!) peer-to-peer conversations. ...

    1 person likes this.
  • Profile Picture

    Your Feedback on WFM notification recipients

    By: Eric Hagaman , 9 days ago
    Posted in: Workforce Engagement Management

    Hello, would like to get your feedback on how you would like to configure WFM notifications in the future. This will help with a project currently being researched. Starting with what I will call 'Workforce Management administrative notifications', ...

    3 people like this.
  • Profile Picture

    RE: Forecast Offered | Not whole number, instead results/calculated ...

    By: Jay Langsford , 6 hours ago
    Posted in: Workforce Engagement Management

    I will answer with a very simplistic scenario of a simple equal weighted average time series forecast. Obviously we support more than 3-dozen time series forecasting methods. Goal: utilize a simple average time series forecast method that looks at the ...

  • Profile Picture

    RE: Issues with historical attendance (schedule da ...

    By: Gina Palmer , 10 hours ago
    Posted in: Workforce Engagement Management

    I am with you @Gene Gutierrez . We need the ability to easily retrieve activity codes from the past 52 weeks, when we need them. Our data team create something but it is not sufficient for my needs. It give me the duration of the activity code, but ...

    1 person likes this.
  • Profile Picture

    Scheduleing meetings, coaching's while using the Genesys ...

    By: Robert Gacula , yesterday
    Posted in: Workforce Engagement Management

    Team, we are seeing multiple meetings and coaching scheduled using the Coaching tool in Genesys with Scheule turn off. When this happens agents will not be scheduled an official meeting in Genesys rather, they only receive a notification. Is there a ...

  • Profile Picture

    RE: We want your feedback on Coaching & Learning in ...

    By: Paul Turner , yesterday
    Posted in: Workforce Engagement Management

    Thanks, everyone, for your feedback-it's incredibly helpful. I'll be reaching out shortly to those who offered to discuss things in more depth, and I'll also follow up on the broader thread in the coming days. ------------------------------ Paul Turner ...

  • Profile Picture

    RE: Calibration Screens

    By: Ekaterina Kononova , yesterday
    Posted in: Workforce Engagement Management

    @Jose Ruiz no, it works only for evaluators, but not quality admins. The point is that we have more than 1 quality admin per division and they need to support each other and have a historical overview of results visible for them inside division. ------------------------------ ...

  • Profile Picture

    RE: Activity plans - unscheduled attendees

    By: Paul Wood , 2 days ago
    Posted in: Workforce Engagement Management

    Hi Shelby, Could you please raise a care ticket for this if you haven't already? There can be several configurations that can cause scheduling conflicts or Forecast/Scheduling environmental factors that can prevent sessions from being found. To ensure ...

WEM Library

Most Active Members (30 Days)

Helpful Links

Public Communities

New to the Community Start here
Join our Welcome Community
Take the Community Debut Challenge
Have Fun in the Genesys Casual Community
Genesys Cloud Communities
Genesys Cloud - Main
Genesys Cloud Developer Center
Beta HQ
Workforce Engagement Management (WEM)

Product Communities
Genesys Cloud
Genesys Multicloud CX on-premises
Genesys Multicloud CX
PureConnect
Latitude By Genesys

Other Communities
AppFoundry
Certification and Training

Unanswered Questions
Genesys Cloud Community
Genesys Multicloud CX on-premises Community
PureConnect Community

Ideas Labs 

What are your feature requests or ideas? We'd love to hear them!

Genesys Cloud Ideas
Genesys Multicloud CX Ideas

Community Rockstars

Rockstars are members of the community that deserve fame, SWAG, and an encore performance.

Program Overview
Nominate a Rockstar

Knowledge Resources 

Community Links
Customer & Partner Sign Up
Achievers Lounge 🏆
Community Newsletter Archives 📰
"Ask Me Anything" Events
FAQ / Guidelines

Self-Service Resources
Genesys Knowledge Network
Genesys Cloud Resource Center
Genesys Multicloud CX Docs
PureConnect Resource Center
Genesys Events
Genesys Community YouTube Channel 🎥

Community Partners
User Experience Research
AppFoundry
GCAP

Get Involved

Meet your community outside of the community!

GCAP - Join the Genesys Customer Advocacy Program.
Genesys Users Group - Learn and share product knowledge with fellow Genesys Customers.
User Experience Research - Influence Genesys products and help us shape the future of customer service.