Workforce Engagement Management

Coming soon Work Plan Bid Schedule Bid Enhancements Due for release in June are the latest enhancements to our Schedule Bidding features. These are the functional and UI changes you can expect to see in the coming release: Rebranding of Work ...

Hello WEM Community Members! Did you miss our recent webinar all about enhancing your quality management process with AI? Or maybe you want to re-watch the recording or pass it along to a colleague? Whatever the case, you can access the on-demand ...

Hello, Thank you for responding to my post. I already created a Genesys case and reviewed the issue with a Technical Support Engineer, who recommended that I post my query here. I am unclear about what qualifies as a "valid flow" in this context. ...

Hi @Laura Cepeda , We investigated the issue but were unable to reproduce it. It is expected behavior that the last day of the forecast can be selected and modified. If you are still experiencing this limitation, please report it to Genesys Cloud Support ...

Hello, @Mateus Nunes . That's great! Voted. ------------------------------ Arthur Pereira Reinoldes ------------------------------

Hello Paul, Thank you for that information. That did add some helpful context, and I believe it bridged the gap of what I was missing. Your first approach of: publish 4 weeks -> run AP -> mark AP as inactive -> publish 4 weeks -> run AP will likely ...

Hi @Paul Wood , this looks great! I've been eagerly awaiting the ability to use work plan rotations in the bid! I haven't dug into this yet in the system, but wondering if you can tell me if work plan rotations can be selected under the schedule set ...

This can currently be achieved through using more granular Staffing groups or creating Staffing Groups based on the priority of the covered Planning Groups. Under the current architecture of Genesys Cloud Workforce Management, Time Off is managed at ...