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  • Hi Silvia, I'm sorry for being late on this, I've been out of office and missed it. I was not able to reproduce this issue. I selected 20 days and the application is using the work plan to generate the hours for dates that do not have published schedules. ...

  • Hi Jon, I guess the better option for action manually is to use Skill Performace View, select the skill that you want to see, and select the tab "Agents" to see all agents with this skill. Att, ------------------------------ Breno Canyggia ...

  • Conformance = (total in conformance time / total time for scheduled activities for conformance in interval) * 100 For conformance calculation's conformance time, we will only include time in compliant on queue related routing statuses (i.e., "Idle", ...

  • Thank you very much for your help, I will follow the evolution of this idea. ------------------------------ ANA BELEN ALONSO VIDALES EOS Spain S.L. ------------------------------

  • Hey fellow WEMers, Hello from Xperience in Denver – are you here, find the WEM Knowledge Hub Booth and say hi 😊 Following on from our AI in Speech and Text Analytics last week, did you know there are lot of features that use AI in ...

    1 person likes this.
  • Hi wanted to follow-up on this, we are still seeing time off auto-approving outside of scheduled shift and work plans. Is this as designed or should I be opening a ticket? @Damaris Scott ------------------------------ Shannon Hellner Paycor, Inc. ...

  • Hi everyone, Just want you to know we have this item in our development backlog and it's something we are looking to update. I don't have the date yet, but I'm following the ticket and will keep you updated :) ------------------------------ Damaris ...

  • Hello Community! My name is Olga Revilla, and I am a UX Researcher at Genesys. I am currently conducting a research initiative on processing interactions. I am looking to speak with two IT system support specialists ...

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