Hi Lonny, It works for me as well, Thank you so much. I had misconfigured the typeIds variable. ------------------------------ Jarvish Kisanth Singh ------------------------------

Hello Genesys Community, I'm hoping to tap into the collective knowledge here and get some advice or guidance on a rostering challenge we're facing. We have a team of 130 part-time nurses, and our rostering process is based on preference. Given that ...

We are attempting to test out the Genesys Cloud feature "Development and Feedback" and are having issues when test users are attempting to launch published learning modules. We can successfully create, preview and publish custom Learning Modules. We ...

Thank you, I will try to be more specific: Are you talking about changing the forecasts manually and how far out it is advisable to do so? that's it What forecasting method did you use? Automatic Best Method Selection Also, are you talking about ...

Thanks Paul. This is really helpful. I appreciate your response. ------------------------------ Amanda Templeman na ------------------------------

We have seen the issue as well, exactly 2 mins before they were scheduled. Only 1 person has actually reported it. We had them take screenshots of their system time when it popped up and their system was showing two minutes before their scheduled time ...

Looks like it is specific to CRM web client and not coming directly from Workforce Management code or user interface. I sent this thread to the director of the team, @Travis Cawthorn , who is responsible for the CRM web client. I would recommend opening ...

Hello @Yvonne Martinez , Genesys does not have the ability to set any statuses to not impact adherence. We do, however, allow you to set an Activity Code category to "Scheduled Activities to Ignore for Adherence". This setting can be found in the ...