Thanks @Nicole Milliken and @Matt Lawson for helping us with #WEMay this year - I have reposted Nicoles discussion for all to see! We're so excited about this new Q&A Show , which is chock-full of WEM content to celebrate the WEMay event that's ...

Community members and friends! It's not long to go until Xperience 2023 , June 19 – 21 in Denver, Colorado at Gaylord Rockies Resort & Convention Center Who's attending? Let us know – reply to this post! ...

Is it possible to use the native calendar sync function to connect to your primary outlook calendar? Today it appears you can only create a new calendar when using the URL to sync. Also it would be great if we could sync only certain items like Training, ...

We will be introducing a HRIS integration that will allow communication between Genesys Cloud and any external HR system. This integration will pull the agents' time-off balances from the HR system and auto approvals of time-off can be setup based on ...

Hi Cherri, Thanks for your feedback! I really appreciate you taking the time to reply. I expected the Tempo app to be widely used and was curious about the running late functionality as it felt like it could be really popular with agents so it's interesting ...

Hi William , I am new to WFM . Have recently started exploring this one . I am not asking from a Dialler perspective. The agents will be make manual outbound calls on behalf of a queue . WIll call volumes and forecasting in WFM apply for such calls ? ...

We are looking at this from a monthly perspective and found a partial reason why it's not matching, but believe there is another piece we can't find. Are there additional filters that wrap up code performance is considering that are interactions may not ...

Contact Center Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Danish, Norwegian, Swedish, and Turkish language support Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows are now available for Danish Denmark ...