Workforce Engagement Management

We've expanded the forecast and schedule start date range in the UI from 26 weeks to 104 weeks in the future, so you can support longer-term commitments. Availability is targeted for January 19th, 2026. What's New / ...

Comparing forecast values in graph isn't always the fastest way to validate numbers. To make review and analysis more straightforward, we're introducing a new table View for the Main Forecast. Your forecast data is now presented in a clean, spreadsheet-style ...

Hi @Donna Cockrell , at the moment using Block Scheduling or Work Plan Activities to replace the default is the only way to achieve what you are looking for. We do have the following idea for replacing the default On Queue activity with an alternative: ...

We are seeing an issue with time-off activities (with no paid or work time associated with them) being removed from agent schedules when an intraday reschedule is run to apply a new forecast and see updated staffing/coverage needs and differentials (where ...

That makes sense. Even though the form ID changes with each new version , we can keep the same evaluation form name and effectively use the name as a logical identifier. By keeping a consistent naming standard, it becomes much easier to match and ...

Looks great. Is there a plan to enable exporting of the table? Also would there be improvements to the export function to include all intervals even if nothing is populated for it? Currently if an interval has no volume on export that interval in ...

Other option would be to have one or more of these additional on queue activities have variable starts in a single shift. ------------------------------ Jay Langsford VP, R&D ------------------------------

Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the Genesys Cloud release schedule . Updated regional feature deployment ...