Hey WEM Community!
Our Workforce Engagement Management (WEM) world is always on the move, and we figured it was time to give our discussion topic tags a little makeover—just to make your lives (and ours!) a bit easier when posting questions or starting conversations.
🚀 Starting Monday, August 4th, you’ll see our shiny new and improved tags in action:
Here’s what you’ll have to choose from:
- Forecasting
- Capacity Planning
- Schedule Generation
- Schedule Management
- WFM Configuration, Best Practices
- Time Off, Absence Management
- Tempo (Mobile App)
- Intraday, Shrinkage, Adherence Tracking
- Recording, Policies
- Real Time Monitoring
- Quality Evaluations
- Customer Surveys
- Coaching and Learning
- Gamification
- Speech and Text Analytics
- AI Scoring (Virtual Supervisor)
- Supervisor Copilot (AI Insights)
- General Question (for everything else!)
We hope these help you get the right answers faster and make it easier for everyone to find and join the conversation.
💬 Got feedback or questions? Drop them in the comments—we’d love to hear from you!
#GeneralQuestion
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#GeneralQuestion
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Tracy
Genesys
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