Genesys Cloud - UI New Features

So now that individuals have had a good look at the new UI and hopefully had a chance to use it?  Whats the one thing they really really like about it?  What cant you live without?

Search box and toggleable sidebar.

So now that individuals have had a good look at the new UI and hopefully had a chance to use it?  Whats the one thing they really really like about it?  What cant you live without?

So now that individuals have had a good look at the new UI and hopefully had a chance to use it?  Whats the one thing they really really like about it?  What cant you live without?

------------------------------
Vic Ahmed
Senior Project Manager
------------------------------

The updated search box is very handy to find and get to the relevant admin and the Analytics Workspace.

Although I do have to be careful when searching for the latter - as often I'll only type the first four letters until the option appears - but the search box leaves the word typed in the box even after clicking on Analytics Workspace.



This has already lead to an embarrassing screen share with those first four letters still visible and I was trying to show other business areas our Genesys Cloud platform. 😮


Hopefully this will be fixed one day (and either show most recently/used items to save having to type every time, and/or have ability to define favourites that appear at the top of the list always

Cheers,
Jeff

Original Message:
Sent: 04-07-2026 06:18
From: Waqar Ahmed
Subject: New UI - What the best new improvement?

So now that individuals have had a good look at the new UI and hopefully had a chance to use it?  Whats the one thing they really really like about it?  What cant you live without?

------------------------------
Vic Ahmed
Senior Project Manager
------------------------------

@Jeff Hoogkamer You can also search for things that appear in the Analytic Workspace like Dashboards.  So if you type "dash" instead, analytic workspace will appear in the search.  I also got sick of typing the first 4 letters because there's nothing worse than someone walking past your screen and seeing that word 😅

------------------------------
Robert Niblock
Contact Centre Technology Analyst

Original Message:
Sent: 04-09-2026 01:03
From: Jeff Hoogkamer
Subject: New UI - What the best new improvement?

The updated search box is very handy to find and get to the relevant admin and the Analytics Workspace.

Although I do have to be careful when searching for the latter - as often I'll only type the first four letters until the option appears - but the search box leaves the word typed in the box even after clicking on Analytics Workspace.



This has already lead to an embarrassing screen share with those first four letters still visible and I was trying to show other business areas our Genesys Cloud platform. 😮


Hopefully this will be fixed one day (and either show most recently/used items to save having to type every time, and/or have ability to define favourites that appear at the top of the list always

Cheers,
Jeff

Original Message:
Sent: 04-07-2026 06:18
From: Waqar Ahmed
Subject: New UI - What the best new improvement?

So now that individuals have had a good look at the new UI and hopefully had a chance to use it?  Whats the one thing they really really like about it?  What cant you live without?

------------------------------
Vic Ahmed
Senior Project Manager
------------------------------

My want for the UI would be a favourites section, or allow users to favourite menu options.

If you had something like a Star in the far right of the search bar, it could drop down your list of favourite pages.

Eg:

Then if you say clicked the star, you could get a drop down of all the items.  Each page item has a star which is also clickable if you want to remove or add a favourite.

Sorry for the bad MS paint example.

------------------------------
Robert Niblock
Contact Centre Technology Analyst

Original Message:
Sent: 04-09-2026 02:13
From: Robert Niblock
Subject: New UI - What the best new improvement?

@Jeff Hoogkamer You can also search for things that appear in the Analytic Workspace like Dashboards.  So if you type "dash" instead, analytic workspace will appear in the search.  I also got sick of typing the first 4 letters because there's nothing worse than someone walking past your screen and seeing that word 😅

------------------------------
Robert Niblock
Contact Centre Technology Analyst

Original Message:
Sent: 04-09-2026 01:03
From: Jeff Hoogkamer
Subject: New UI - What the best new improvement?

The updated search box is very handy to find and get to the relevant admin and the Analytics Workspace.

Although I do have to be careful when searching for the latter - as often I'll only type the first four letters until the option appears - but the search box leaves the word typed in the box even after clicking on Analytics Workspace.



This has already lead to an embarrassing screen share with those first four letters still visible and I was trying to show other business areas our Genesys Cloud platform. 😮


Hopefully this will be fixed one day (and either show most recently/used items to save having to type every time, and/or have ability to define favourites that appear at the top of the list always

Cheers,
Jeff

Original Message:
Sent: 04-07-2026 06:18
From: Waqar Ahmed
Subject: New UI - What the best new improvement?

So now that individuals have had a good look at the new UI and hopefully had a chance to use it?  Whats the one thing they really really like about it?  What cant you live without?

------------------------------
Vic Ahmed
Senior Project Manager
------------------------------

That actually sounds like a cool idea.  Worthy of an idea suggestion!

My want for the UI would be a favourites section, or allow users to favourite menu options.

If you had something like a Star in the far right of the search bar, it could drop down your list of favourite pages.

Eg:

Then if you say clicked the star, you could get a drop down of all the items.  Each page item has a star which is also clickable if you want to remove or add a favourite.

Sorry for the bad MS paint example.

------------------------------
Robert Niblock
Contact Centre Technology Analyst

Original Message:
Sent: 04-09-2026 02:13
From: Robert Niblock
Subject: New UI - What the best new improvement?

@Jeff Hoogkamer You can also search for things that appear in the Analytic Workspace like Dashboards.  So if you type "dash" instead, analytic workspace will appear in the search.  I also got sick of typing the first 4 letters because there's nothing worse than someone walking past your screen and seeing that word 😅

------------------------------
Robert Niblock
Contact Centre Technology Analyst

Original Message:
Sent: 04-09-2026 01:03
From: Jeff Hoogkamer
Subject: New UI - What the best new improvement?

The updated search box is very handy to find and get to the relevant admin and the Analytics Workspace.

Although I do have to be careful when searching for the latter - as often I'll only type the first four letters until the option appears - but the search box leaves the word typed in the box even after clicking on Analytics Workspace.



This has already lead to an embarrassing screen share with those first four letters still visible and I was trying to show other business areas our Genesys Cloud platform. 😮


Hopefully this will be fixed one day (and either show most recently/used items to save having to type every time, and/or have ability to define favourites that appear at the top of the list always

Cheers,
Jeff

Original Message:
Sent: 04-07-2026 06:18
From: Waqar Ahmed
Subject: New UI - What the best new improvement?

So now that individuals have had a good look at the new UI and hopefully had a chance to use it?  Whats the one thing they really really like about it?  What cant you live without?

------------------------------
Vic Ahmed
Senior Project Manager
------------------------------

@Robert Niblock & @Waqar Ahmed - If you haven't already done so, please vote for/subscribe to this idea to pin a menu item at the top of the menu page.

That actually sounds like a cool idea.  Worthy of an idea suggestion!

My want for the UI would be a favourites section, or allow users to favourite menu options.

If you had something like a Star in the far right of the search bar, it could drop down your list of favourite pages.

Eg:

Then if you say clicked the star, you could get a drop down of all the items.  Each page item has a star which is also clickable if you want to remove or add a favourite.

Sorry for the bad MS paint example.

------------------------------
Robert Niblock
Contact Centre Technology Analyst

Original Message:
Sent: 04-09-2026 02:13
From: Robert Niblock
Subject: New UI - What the best new improvement?

@Jeff Hoogkamer You can also search for things that appear in the Analytic Workspace like Dashboards.  So if you type "dash" instead, analytic workspace will appear in the search.  I also got sick of typing the first 4 letters because there's nothing worse than someone walking past your screen and seeing that word 😅

------------------------------
Robert Niblock
Contact Centre Technology Analyst

Original Message:
Sent: 04-09-2026 01:03
From: Jeff Hoogkamer
Subject: New UI - What the best new improvement?

The updated search box is very handy to find and get to the relevant admin and the Analytics Workspace.

Although I do have to be careful when searching for the latter - as often I'll only type the first four letters until the option appears - but the search box leaves the word typed in the box even after clicking on Analytics Workspace.



This has already lead to an embarrassing screen share with those first four letters still visible and I was trying to show other business areas our Genesys Cloud platform. 😮


Hopefully this will be fixed one day (and either show most recently/used items to save having to type every time, and/or have ability to define favourites that appear at the top of the list always

Cheers,
Jeff

Original Message:
Sent: 04-07-2026 06:18
From: Waqar Ahmed
Subject: New UI - What the best new improvement?

So now that individuals have had a good look at the new UI and hopefully had a chance to use it?  Whats the one thing they really really like about it?  What cant you live without?

------------------------------
Vic Ahmed
Senior Project Manager
------------------------------

@Robert Niblock & @Waqar Ahmed - If you haven't already done so, please vote for/subscribe to this idea to pin a menu item at the top of the menu page.

That actually sounds like a cool idea.  Worthy of an idea suggestion!

My want for the UI would be a favourites section, or allow users to favourite menu options.

If you had something like a Star in the far right of the search bar, it could drop down your list of favourite pages.

Eg:

Then if you say clicked the star, you could get a drop down of all the items.  Each page item has a star which is also clickable if you want to remove or add a favourite.

Sorry for the bad MS paint example.

------------------------------
Robert Niblock
Contact Centre Technology Analyst

Original Message:
Sent: 04-09-2026 02:13
From: Robert Niblock
Subject: New UI - What the best new improvement?

@Jeff Hoogkamer You can also search for things that appear in the Analytic Workspace like Dashboards.  So if you type "dash" instead, analytic workspace will appear in the search.  I also got sick of typing the first 4 letters because there's nothing worse than someone walking past your screen and seeing that word 😅

------------------------------
Robert Niblock
Contact Centre Technology Analyst

Original Message:
Sent: 04-09-2026 01:03
From: Jeff Hoogkamer
Subject: New UI - What the best new improvement?

The updated search box is very handy to find and get to the relevant admin and the Analytics Workspace.

Although I do have to be careful when searching for the latter - as often I'll only type the first four letters until the option appears - but the search box leaves the word typed in the box even after clicking on Analytics Workspace.



This has already lead to an embarrassing screen share with those first four letters still visible and I was trying to show other business areas our Genesys Cloud platform. 😮


Hopefully this will be fixed one day (and either show most recently/used items to save having to type every time, and/or have ability to define favourites that appear at the top of the list always

Cheers,
Jeff

Original Message:
Sent: 04-07-2026 06:18
From: Waqar Ahmed
Subject: New UI - What the best new improvement?

So now that individuals have had a good look at the new UI and hopefully had a chance to use it?  Whats the one thing they really really like about it?  What cant you live without?

------------------------------
Vic Ahmed
Senior Project Manager
------------------------------

So now that individuals have had a good look at the new UI and hopefully had a chance to use it?  Whats the one thing they really really like about it?  What cant you live without?

So now that individuals have had a good look at the new UI and hopefully had a chance to use it?  Whats the one thing they really really like about it?  What cant you live without?