Genesys Cloud - UI New Features

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  • 1.  New UI with multiple orgs

    Posted 10-07-2025 17:27

    We have multiple "sub" orgs (customers) under our Main Org. 

    With the old UI you could tell what Org you were logged into by a box in the upper right corner of the page.

    Also, you could select Home Org to go back to our Main Org. 

    From there I could select Clients to select and login to a different "sub" org.

    How do I do all of this in the new UI?

    Also, the Global search doesn't seem to include everything..


    #System/PlatformAdministration

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    Ken Pittman
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  • 2.  RE: New UI with multiple orgs

    Posted 10-07-2025 17:46

    I'm thinking you would receive best response in the Genesys Cloud - UI New Features community



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    George Ganahl GCCX-AI, GCP, GCSME
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
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  • 3.  RE: New UI with multiple orgs

    Posted 10-08-2025 10:52

    Hello Abdur,

    I've moved your thread to our UI community where our UI PMs and experts reside.



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    Jason Kleitz
    Online Community Manager/Moderator
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