Genesys Cloud - UI New Features

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  • 1.  New UI with multiple Orgs

    Posted 10-07-2025 17:55

    We have multiple "sub" orgs (customers) under our Main Org. 

    With the old UI you could tell what Org you were logged into by a box in the upper right corner of the page.

    Also, you could select Home Org to go back to our Main Org. 

    From there I could select Clients to select and login to a different "sub" org.

    How do I do all of this in the new UI?

    Also, the Global search doesn't seem to include everything..



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    Ken Pittman
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  • 2.  RE: New UI with multiple Orgs

    Posted 10-08-2025 08:46

    There are a couple of issues including navigation and switching between ORGs that are being worked on.  Yes, there are issues with the search that are being refined as well.  I do like that the old terms were added to the search as I asked for.



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: New UI with multiple Orgs

    Posted 10-08-2025 10:03

    I appreciate that they listened to you on that Search addition...big help!



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    George Ganahl GCCX-AI, GCP, GCSME
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
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    Original Message


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