Original Message:
Sent: 12-11-2025 10:27
From: Rafael Marciano BELISRCIANO
Subject: NEW WEBINAR - Agent Copilot Advanced Custom Summaries
Hey, everyone.
Thank you for letting us know the link initially provided is not accessible. Could you try the link below?
https://beyond.genesys.com/explore/course/webinar-genesys-cloud-cx-agent-copilot-advanced-custom-summaries
Regards,
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Rafael Marciano BELISRCIANO
Genesys - Employees
Original Message:
Sent: 12-11-2025 04:34
From: Saravanan V
Subject: NEW WEBINAR - Agent Copilot Advanced Custom Summaries
Thanks for your update. I will do it
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Saravanan Valayanantham
Senior Solution Engineer
Original Message:
Sent: 12-10-2025 08:53
From: Ronan Conneely
Subject: NEW WEBINAR - Agent Copilot Advanced Custom Summaries
More exciting content news in the copilot space!
Following the recent release of the new advanced custom summaries feature within agent copilot the Education Team is delighted to announce the release of a new webinar:
Webinar: Genesys Cloud CX: Agent Copilot – Advanced Custom Summaries
This course offers a guided walkthrough of Summaries for Agent Copilot, covering everything from out-of-the-box AI summaries to fully customized, prompt-based configurations. Learners will see how to tailor length, format, insights, and tone while applying best-practice prompt design and iterative refinement to optimize after-call work and boost agent efficiency.
🆓 Free for everyone until 9th of January!
The webinar recording will be available for free until the 9th of January to anyone with an Education account. Don't have an account? No problem! You can sign up for free here. The webinar will move into our regular paid subscription catalog.
👉 Need support?
If you have questions or need help, email us at education@genesys.com and be sure to visit Education for more learning opportunities!
#GenesysCloud
#Training
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Ronan Conneely
Product Manager, Genesys Beyond
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