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New Webinar and eLearning on Genesys Cloud Social!

  • 1.  New Webinar and eLearning on Genesys Cloud Social!

    Posted 07-16-2025 11:39

    Genesys Beyond is excited to announce a new Webinar and a new eLearning on Genesys Cloud Social:

    Webinar: Genesys Cloud Social Overview

    This webinar recording provides a comprehensive overview of Genesys Cloud Social Listening and Messaging. This course covers the following objectives:

    • What Genesys Cloud Social is and why it's essential for modern customer engagement.
    • How Social Listening can help monitor brand mentions, hashtags, and keywords in real time.
    • How Social Messaging enables direct customer interactions through platforms like Facebook, Instagram, and X (Twitter).
    • How to configure social media integrations and monitor tools in Genesys Cloud with a demonstration.
    • How to connect bots or agents to social media channels for seamless customer support.

    Note that we are offering free access to this webinar recording for seven calendar days starting Wed, July 16th until Wednesday, July 23rd. In order to access the webinar during the free period, you will still need to sign in with a Beyond account. An account can be set up for free here. After seven days, the webinar recording will move back into our regular paid subscription catalog.​

    Genesys Cloud: Social Listening - Setup and Configuration

    This course introduces the foundational concepts of the Genesys Cloud Social feature. You will learn how to integrate Genesys Cloud with social media platforms and interpret social posts based on the listening rules you configure. This course covers the following objectives:

    • Explain the purpose and value of social listening for customer engagement in Genesys Cloud.
    • Identify the supported social platform integrations. 
    • Configure Genesys Cloud Social, including topics, data ingestion, and escalation rules. 
    • Demonstrate how to set up data ingestion rules for capturing relevant social posts.
    • Recognize available views in the interface.
    • Navigate the Social Listening Posts view and escalate social content manually.
    • Review the Social Data Usage view to check your organization's monthly social data usage. 

    Have you already started using Genesys Cloud Social? If so, what's your favorite aspect of this feature?

    Is there any additional training you'd like to see on this feature?


    #GenesysCloud
    #Training

    ------------------------------
    Bob Sterner
    Product Manager, Genesys Beyond
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