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  • 1.  New Beyond Webinar on Reporting and Analytics with a WFM Focus

    Posted 10-29-2024 08:51
    Edited by Tracy Vickers 08-04-2025 09:59
    No replies, thread closed.

    Beyond is excited to announce a new Webinar: Genesys Cloud Reporting and Analytics with a WFM Focus.

    Designed for System Administrators and Analysts, this recorded webinar recording will introduce you to Genesys Cloud Reporting and Analytics, focusing on Workforce Management (WFM). It will also show you how to create alerts, real-time dashboards, and dynamic views that show current and historical information and WFM-specific reports.

    Interested in learning more? Comment on this tread and an expert will get back to you or, visit the Beyond Website for details. 

    For any questions, please contact beyond@genesys.com.


    #Workforce Management
    #Intraday,Shrinkage,Adherence
    #Reports

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    Melissa Talamonti-Clark
    Product Manager, Genesys Beyond
    ------------------------------



  • 2.  RE: New Beyond Webinar on Reporting and Analytics with a WFM Focus

    Posted 10-30-2024 09:57
    No replies, thread closed.

    Good morning,

    I would love to join!  Is this part of the Halloween Suprise bundle and we can join without a Beyond subscription starting November 1st?  Our Beyond subscription expired we are waiting for the new year to renew.  



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    Cressida Gioiella
    Strategic Forecaster
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  • 3.  RE: New Beyond Webinar on Reporting and Analytics with a WFM Focus

    Posted 10-30-2024 10:34
    No replies, thread closed.

    Hi Cressida, the 3 free webinars starting November first are on Alternative Shifts, Work Plan Bids, and Activity Plans. This webinar on Reporting and Analytics is not included in the Halloween surprise bundle. However, there will be a live webinar on Dec 12th for this same topic so if you renew before then you can attend! If not, we'll have the webinar on the Beyond website when you return after the first of the year. 



    ------------------------------
    Melissa Talamonti-Clark
    Product Manager, Genesys Beyond
    ------------------------------

    Original Message


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