Genesys Beyond is excited to announce we have posted a recording of the Webinar: Enhancing Customer Experience with Virtual Agent!

Also, we've heard feedback from Customers in other regions that it was difficult to attend the webinar live due to time zone differences. So, we have made this course available for free for a limited time of one week to anyone with a Beyond account. As it has posted on Tuesday, April 29th, it will move into our standard subscription on Tuesday, May 6th. If you need a beyond account, you can sign up for one here for free.

Webinar Outline
Discover how the Genesys Virtual Agent, a powerful conversational AI solution, can transform your customer experience. In this 60-minute webinar, we will explore the capabilities and configuration of the Genesys Virtual Agent.
Key Topics Covered:
- Introduction to Genesys Virtual Agent: Exploring the core features and functionalities
- Impact on Business Strategies: How Genesys Virtual Agent can enhance your business strategies
-Configuring Genesys Virtual Agent:
  a.          Setting up the Virtual Agent within the Genesys platform
  b.          Designing engaging conversational flows and natural language understanding
  c.          Virtual Agents vs. Traditional Bot Design
Join us for this informative webinar and unlock the power of Genesys Virtual Agent to level up your customer experience and drive business success.
 
Target Audience
This webinar is ideal for Customer Service Managers, Contact Center Supervisors, Business Analysts, and anyone interested in improving customer service efficiency and effectiveness.
 
Prerequisites
A basic knowledge of Genesys Cloud is recommended.

#GenesysCloud
#Training

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Bob Sterner
Product Manager, Genesys Beyond
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