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  • 1.  NLU for Genesys Cloud

    Posted 04-11-2022 05:12
    No replies, thread closed.
    Hi community,

    for a customer I need to integrate a Voice Bot from Microsoft Bot Framework.

    I can't undertand if NLU in call flow is always active or I have to integrate a service to have this functionality. I understand that if I use Genesys Dialog Engine NLU is obviously included, but I have to use a custom Voice Bot


    Thanks
    Sergio
    #Integrations

    ------------------------------
    Sergio Rota
    NTT Data Italia S.p.A.
    ------------------------------


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