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  • 1.  No Apps icon in left bar

    Posted 08-29-2023 04:16
    No replies, thread closed.

    Hello, Community!
    I try to set up integration with MS Teams:

    Use Microsoft Teams in Genesys Cloud - Genesys Cloud Resource Center

    and have problems clicking "Apps button",

    because I don't see any.
    I've tried to install "Client Application", but the button didn't appear.

    Genesys Cloud Resource Center remove preview
    Use Microsoft Teams in Genesys Cloud - Genesys Cloud Resource Center
    You can use the Microsoft Teams integration to view directories, search contacts,... [More]
    View this on Genesys Cloud Resource Center >


    #Integrations

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  • 2.  RE: No Apps icon in left bar

    Posted 08-29-2023 16:43
    No replies, thread closed.

    Hi Victor

    Its likely that your user does not have permissions. Try assigning "Microsoft Teams User" role to your user. 



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    Cheers
    Zubair
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  • 3.  RE: No Apps icon in left bar

    Posted 08-30-2023 06:32
    No replies, thread closed.

    Thank you for your advice, Muhammad, but  "Microsoft Teams User" role has already been assigned. Do you have other options what could be wrong?



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    WE PROUDLY SUPPORT UKRAINE.
    ------------------------------

    Original Message


  • 4.  RE: No Apps icon in left bar

    Posted 09-04-2023 04:08
    No replies, thread closed.

    Unsure if you were able to sort it. Permissions are the only thing that comes to mind if the integration was configured correctly. I'd review the integration steps just in case something was missed. 



    ------------------------------
    Cheers
    Zubair
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    Original Message


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