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Hi everyone,

I'm seeing a consistent behavior in Digital Bot Flow (Architect) when using No Input handling, and I want to confirm if this is expected or if there's a way to change it.

Scenario
Bot sends any message (e.g., "hello..")
User does not respond
No Input triggers → "Are you still there?"

Problem

After the No Input message, the previous bot message is always repeated automatically.

Example:

Bot → "hello.."
No input
Bot → "Are you still there? hello.." (repeated automatically)"

• Is this the expected behavior for No Input in Digital Bot Flows?
• Is there any way to prevent the previous message from being re-sent?
• What is the recommended pattern if we only want to send the No Input message without repeating the last bot response?

Hi,

Yes what you’re seeing is expected behaviour in Digital bots. The platform automatically re-prompts by combining the No Input message with the previous prompt for context.

If you want to reduce or control that behaviour, you can try this approach:

Recommended approach

• Use your existing Ask (Intent/Slot) action
• Set Max No Input Retries = 1
• Use the Max No Inputs path
• In that path, add a Communicate action with your message (e.g. “Are you still there?”)
• Then route back to your Ask step (or a reusable task) to continue the flow

This way, you take control after the first retry and avoid repeated automatic prompts.

Alternative

• Use Wait for Input if you want full control and no automatic repetition, but this requires handling validation manually.

Hope this helps.