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No "requestedRoutingSkillIds" in queues.{id}.observations

  • 1.  No "requestedRoutingSkillIds" in queues.{id}.observations

    Posted 06-05-2025 19:21

    asikarwar | 2021-08-19 16:22:33 UTC | #1

    Hi,

    How can I get requestedRoutingSkillIds in v2.analytics.queues.{id}.observations without this we cannot identify the respective team. Please see below:

    Do i need to use v2.routing.queues.{id}.conversations.calls to get requestedRoutingSkillIds and create some sort of mappings with v2.analytics.queues.{id}.observations ?

    Any other recommended way? Please advise.

    Thanks Ashish

    anon11147534 | 2021-08-26 20:24:28 UTC | #2

    Hi,

    If requestedRoutingSkillIds aren't available in the event body then using another notification such as v2.routing.queues.{id}.conversations.calls and/or an API call to create a mapping seems like a reasonable option.

    system | 2021-09-25 08:05:11 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 11786



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