Genesys Cloud - Main

Dear Team,

Is there any option available in Genesys Cloud to achieve this?

1. Noise Cancellation Feature

• Is there any noise cancellation feature available at the Genesys cloud global or WebRTC level?

Yes, you can set is in the sound settings, but I am not sure how good it is at it: Set Genesys Cloud sound preferences - Genesys Cloud Resource Center

Hi Muhammed,

In addition to the Resource Center article already shared, you may also find this community discussion helpful:

https://community.genesys.com/discussion/background-noise-suppression-on-calls

From my understanding, Genesys Cloud supports Noise Suppression for WebRTC phones through the Advanced Microphone Settings, but it doesn't provide a single global noise cancellation setting across the platform. For more advanced AI-based background noise removal, the community has also discussed AppFoundry solutions such as Krisp and Noise Firewall, depending on the use case.

Hope this helps.